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EOS in Germany
Daniel Schenk
Team Lead Corporate Communications German Market
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All press releases
Hamburg, Germany, October 24, 2023
In the course of its successful internationalization strategy, EOS Holding GmbH, Hamburg, is reorganizing its regional responsibilities: At the beginning of the coming financial year on 1 March 2024, the German market will be merged into the new Central Europe region. In addition to Eastern and Western Europe, this will create another high-growth region with the markets of Germany, Austria, Switzerland, Slovakia, Slovenia, the Czech Republic and Hungary.
In the course of this restructuring, a number of changes have been decided in the management team of the Otto Group's financial services provider: Dr. Stephan Ohlmeyer (55), a proven financial expert and insider of the industry, will join the Group on 1 November 2023. After a four-month handover period by the current Managing Director of Germany, Andreas Kropp (56), Ohlmeyer will take over the region Central Europe. After around 20 years in various management positions at the Otto Group, Andreas Kropp will in future be taking on new tasks outside the EOS Group at his own request.
"We would like to thank Andreas Kropp for his many years of commitment to EOS in a highly developed, important market for the Group," says Petra Scharner-Wolff, Group Executive Board Member for Finance, Controlling and Human Resources at the Otto Group. "Now the task is to build up the Central Europe region. With Dr. Stephan Ohlmeyer, we have found the ideal person for this task at EOS. He has been a companion in the industry for many years. His view from the outside together with his outstanding expertise as a financial expert bring new impulses at the right time."
Dr Stephan Ohlmeyer is regarded as an internationally renowned portfolio manager. After holding positions at Goldman Sachs, Morgan Stanley, Lone Star and investment firms such as Intrum and Hoist, he wants to bring his expertise to the company for the next growth steps. "Ideal conditions were created for me to join the company: With the support of Andreas Kropp and the board colleagues from Western and Eastern Europe, I can build up the necessary internal know-how for the various markets in the coming months. Together with my international experience, we will quickly move the Central Europe region forward," says Ohlmeyer.
Further changes in the top management of the Group will also be implemented on 1 March 2024: The Managing Director of the Western Europe region, Dr. Andreas Witzig will leave the Executive Board at the end of the financial year after 17 years. The 57-year-old lawyer looks back on a career of around 20 years in leading positions in the Otto Group.
"Dr. Andreas Witzig has been able to develop the Western Europe region excellently over the past years. I would like to thank him very much for this. With Sebastian Pollmer, a great talent of the younger generation is taking over who has already become intensively acquainted with the markets", explains Petra Scharner-Wolff, Group Executive Board Member for Finance, Controlling and Human Resources of the Otto Group.
Sebastian Pollmer, Senior Vice President for the Region, will succeed as the new Managing Director of the Western Europe Region. The 39-year-old has gained outstanding expertise in the field of NPL transactions and evaluations after holding positions at Norddeutsche Landesbank and KPMG since 2016. "I am very pleased about the trust placed in me. There is still a lot of potential in the Western Europe region. From March 2024, my team and I will focus primarily on leveraging precisely this potential, especially in the area of digitalisation," he says.
"In these rapidly changing times and numerous uncertainties in the economy and politics, it is becoming increasingly important to consistently adapt as a company and to map diverse skills in the management team," Scharner-Wolff summarises. "I am convinced that with the current changes we are taking the right development step into the future, which will ensure the success of the Otto Group."
About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With around 50 years of experience and offices in 24 countries, EOS offers smart services for receivables management worldwide. Its key target sectors are banking, real estate, telecommunications, utilities, and e-commerce. EOS employs more than 6,000 people and is part of Otto Group. For more information on EOS Group, please go to: www.eos-solutions.com
Contact for press and media:
Daniel Schenk, Team Lead Corporate Communications German Market
Marc Heuer, Corporate Communications German Market
Email: presse@eos-solutions.com
- Significant increase in investment volume in Eastern and Western Europe
- Even stronger focus on international collaboration and digitalization
- Corporate Responsibility (CR): Combined Annual and Sustainability Report based on Global Reporting Initiative (GRI) standards for first time
Outstanding operating performance
The broad positioning of the EOS Group with 24 national subsidiaries in Europe has also had a positive impact on the overall result, says Justus Hecking-Veltman, CFO of the EOS Group. “Our diversification gives us enormous stability as a group of companies. We are not dependent on individual markets. Our longstanding expertise as a purchaser of NPL portfolios, but also our patience in certain markets, have paid dividends in this financial year,” says Hecking-Veltman.
Eastern Europe builds on previous year with high investment level
Western Europe quadruples investment volume
High competitive pressures in Germany
“Debt collection means taking responsibility”
“We have always said that debt collection means taking responsibility, so corporate responsibility has therefore long since been a major issue for us,” stresses CEO Marwin Ramcke. “We strive to become a little better every day. In this context, the GRI standards help us to make transparent how sustainable our actions are and what we are achieving in this area.” According to Andreas Kropp, this is not just a matter of traditional environmental issues. The fair treatment of defaulting consumers also plays a major role. “We want to help them become debt-free as quickly as possible. To this end we offer various services that allow people to pay anonymously at any time. In our German service portal, consumers can also set their own installment rates.”
About the EOS Group
For more information on the EOS Group, please go to: www.eos-solutions.com


Sarah El Jobeili
Corporate Communications & Marketing EOS Group
Email: presse@eos-solutions.com
Hamburg, March 15, 2023
The Hanseatic Higher Regional Court (OLG) of Hamburg today upheld an action brought by the Federal Association of German Consumer Organizations against EOS Investment GmbH. According to the decision, the company must not require defaulting consumers to reimburse the collection fee, because despite engaging EOS Deutscher Inkasso-Dienst GmbH it has not suffered any reimbursable loss. EOS regards the decision as wrong and will appeal to the Federal Court of Justice. The judgment is not final.
“In our view, the Higher Regional Court of Hamburg has disregarded essential points in the proceedings,” explains Dr. Hendrik Aßmus, Head of Legal at EOS in Germany. “In all test cases addressed, there was indisputably a payment default. Costs are incurred during the processing of these receivables that are to be borne by the defaulting payer according to our understanding of the law. Ultimately, the defaulting payer has not met their obligation to pay the receivable in due time. The judgment therefore violates significant fundamental principles of German tort law, which is why we are having it reviewed by the Federal Court of Justice (BGH).”
A ruling by the Federal Court of Justice is not expected until 2024 at the earliest.
About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 45 years of experience, EOS offers customers in 24 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.
For more information on EOS Group, please go to: www.eos-solutions.com
Contact for press and media:
Daniel Schenk, Team Lead Corporate Communications German Market
Email: presse@eos-solutions.com
Tel: +49 40 2850 1222
Hamburg, Germany, June 7, 2023
- EOS receives the German Award for Sustainability Projects in recognition of the non-profit finlit foundation
- Jury won over by the educational concept for handling money and debt
- The financial education initiative “ManoMoneta” is already being implemented at elementary schools
The EOS Group has received the German Award for Sustainability Projects in recognition of the finlit foundation – a non-profit corporation. In the “Non-profit initiative” category, the jury acknowledged the commitment demonstrated by the foundation in helping to prevent excessive personal debt by teaching financial skills.
“It is important to talk about money, finances, and debt, but even more important to improve financial education, which is why we have established the non-profit finlit foundation. The German Award for Sustainability Projects confirms that our commitment is paying off and we are on the right track,” says Marwin Ramcke, CEO of the EOS Group.
The finlit foundation, which was launched on the initiative of EOS employees, has been campaigning for better financial education in everyday life, and opposing excessive personal debt, since 2019. “Our aim is to help people to help themselves as early as possible, which is why we start in elementary school. Reading, writing, and arithmetic are undisputed life skills – and handling money should also count as such,” summarizes Sebastian Richter, Managing Director of finlit.
The finlit foundation has reached out to almost 100,000 children in grades 3 to 6 with its first financial education initiative ManoMeta, the contents of which are consciously addressed at pupils. “We need to be aware of the world in which young people operate, and link money and finances to things that interest them, such as social media or games. “We have tailored the contents of our initiative to strongly reflect the everyday lives of children,” says Richter.
The teaching materials, which can be ordered or downloaded by interested teachers free of charge (www.manomoneta.de), impart financial knowledge on the basis of six everyday topics – Media, Consumption, Work, Household, Global Finance, and Living, and are essentially geared toward child participation. Questions such as “How much does a pet cost?” or analyzing the tasks involved in breaking down the monthly budget allow the subject of money to be addressed using modern teaching methods. In addition to analog elements, the program also includes a digital learning platform.
The finlit foundation is already starting to roll out ManoMoneta on an international scale; following the launch of the initiative in the Czech Republic last year, Slovakia, Slovenia, and Spain are now set to follow suit this year.
The German Award for Sustainability Projects 2023 was presented on June 6 in Berlin by the German Institute for Service Quality, the ntv news channel, and the DUP UNTERNEHMER magazine. The patron of the award is former Federal Minister, Brigitte Zypries. The aim of the award is to make sustainable commitment visible across various industries and levels, and, in doing so, to inspire other companies and institutions to launch their own sustainable projects.
About the finlit foundation
The finlit foundation GmbH is part of the EOS Group and was established in November 2019 on the initiative of employees. The aim of the non-profit corporation is to contribute toward financial education and thereby prevent excessive debt by engaging in social responsibility. The finlit foundation is largely financed by the EOS Group. For more information on the finlit foundation, please go to: www.finlit.foundation
About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 45 years of experience, EOS offers customers in 24 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of Otto Group. For more information on EOS Group, please go to: www.eos-solutions.com
Contact for press and media:
Marc Heuer, Corporate Communications German Market
Email: presse@eos-solutions.com
Hamburg, Germany, March 15, 2023
- Inflation and energy costs the main drivers for new debt
- Consumers cutting back primarily on travel, restaurant visits and new clothing
- Majority of Europeans worried about their financial future
For the majority of Europeans (53 percent), soaring inflation rates and the energy crisis are resulting in greater price consciousness. At the same time, around a fifth of respondents took on new debt in the last six months. These were some of the insights from the recent representative survey “Europeans in financial trouble? EOS Consumer Study 2023”, which polled 7,700 consumers in 13 European countries.
On average, consumers in eastern Europe are affected by new debt to a greater extent
Especially in eastern European countries like Romania (67 percent), Hungary (66 percent) and the Czech Republic (63 percent), consumers have been watching their expenditure closely in the last six months. Looking at the whole of Europe, the respondents stated that they were cutting back in particular on travel and cultural and leisure activities (33 percent each), but also on new clothing (28 percent). At the same, around one in five took on new debt in the last six months. The main reasons cited for this were inflation (49 percent) and higher energy costs (27 percent).
In eastern European countries like Romania and Hungary (30 percent each), North Macedonia (29 percent) and Serbia (28 percent), consumers took on new debt more frequently than the European average. Western Europeans were more likely (18 percent) to use the new debt to pay for travel, in contrast to Eastern Europeans, who took on debt primarily for heating and electricity (28 percent).
“Not only in times of crisis are debts unpleasant for people, they express a liquidity shortage, in this case an existential one when it comes to heating and electricity. This makes it even more important to approach these people with empathy and respect, to listen to them and to work out customized solutions, for example in joint agreements for installments, or even about their preferences for when and how they want to be contacted”, says Bartosz Jurczyk, Operations and Strategy Division Director at EOS Poland. The goal of EOS is always to help people find a solution that suits them personally and works quickly to reduce their debts, Jurczyk continues.
When looking for tailored solutions for defaulting consumers, analytical data and decision-making models are used to determine exactly which communication channels and payment methods individual consumers prefer. “This means that collection activities are already customized to each person from within the system”, explains Mirjana Ćevriz, business analyst and application support expert at EOS Serbia.
Inflation the greatest concern about the future
High inflation and skyrocketing energy costs are causing anxiety about their financial future among around three-quarters of the consumers surveyed (73 percent). Worries about unemployment are affecting 18-34-year-olds in particular. “In the study, we see that inflation is leaving its mark on consumers,” says Marwin Ramcke, CEO of the EOS Group. “Especially in times of crisis, debts are often unavoidable when it comes to overcoming cash flow problems and even salvaging livelihoods. As one of the leading debt collection companies in Europe, it is important to us to support consumers fairly in repaying their debts.” This helps them personally, but also helps the economy into which the money is returned, Ramcke continues.
Cash especially popular
Apart from the more responsible attitude to dealing with higher prices, the survey also reveals changes in the use of payment methods. 42 percent of respondents stated that in the last six months they had used cash more frequently than before. In the case of 18-34-year-olds, of whom around half were using cash more often, this result is particularly surprising. At the same time, however, the survey also indicated that people in this age group use a wider range of payment methods.
About the EOS survey “Europeans in financial trouble? EOS Consumer Study”
In partnership with Dynata, a specialist in online surveys, EOS conducted an online poll of 7,700 consumers in 13 European countries between February 3–9, 2023. The survey focused on the question of how the last six months had affected the consumption patterns and financial situation of the participants.
About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 45 years of experience, EOS offers some 20,000 customers in 24 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.
For more information on EOS Group, please go to: www.eos-solutions.com
Contact for press and media:
Sarah El Jobeili, Corporate Communications & Marketing EOS Group
Email: presse@eos-solutions.com
Tel: +49 40 2850 1222
- Majority of European companies see sustainability as a trend in receivables management
- Sustainability strategy a criterion for awarding contracts to business partners
Sustainability is about more than just conventional environmental protection
Two out of three companies in Europe confirm that they generally assume social and ecological responsibility. However, sustainability is often reduced to issues of climate and environmental protection only. According to the survey, only 46 percent of European companies associate a solution-driven approach to defaulting consumers with sustainable practices. In Germany the proportion is 44 percent.“Most companies have long since recognized that sustainability is a success factor for their future development. At the same time, the receivables management sector is only gradually coming to realize that a fair and individualized approach to defaulting consumers is crucial,” explains Julius Reuting, EOS Group expert in corporate responsibility (CR). “Moreover, we are finding that when customers are awarding debt collection contracts, they are increasingly looking at whether the service provider exercises social responsibility and has a good reputation.”
Sustainability strategy a decisive criterion for awarding contracts
Half of the European companies polled stated that they took the sustainability strategies of potential business partners into account when deciding to award a contract. This is also the case in Germany, where 52 percent of companies check the sustainability strategies of potential partners before they decide to work with them. In addition, 77 percent of respondents are basically in favor of companies being more sustainable.About the EOS Survey “European Payment Practices”
In partnership with independent market research institute Kantar, EOS conducted phone interviews with 3,200 companies in 16 European countries between March 4 and April 19, 2022, to ask them about the prevailing payment practices in their respective locations. In the spring of 2022, 200 companies (each with an annual turnover of more than EUR 5 million) in each of the countries Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, France, Germany, Greece, Hungary, Poland, Romania, Slovakia, Slovenia, Spain, Switzerland, and the UK answered questions about their own payment experiences and current issues relating to risk and receivables management. This is the 13th time that EOS has conducted the survey.About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 45 years of experience, EOS offers some 20,000 customers in 25 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.For more information on EOS Group, please go to: www.eos-solutions.com
Daniel Schenk, Team Lead Corporate Communications German Market
Marc Heuer, Corporate Communications & Marketing EOS Group
E-Mail: presse@eos-solutions.com
Tel: +49 40 2850 1222
- Full potential of AI in receivables management barely being exploited
- Less than half of German companies are (highly) data-driven
Progressive data protection let down by poor data quality
German and other European companies do not regard data protection and information security as obstacles to the successful implementation of a data strategy. Three quarters of all companies (75 percent) in Germany see themselves as (very) progressive when it comes to information security (as many as 82 percent in respect of data protection). However, companies see a need for action in relation to data volume and quality. Just over half (53 percent) rate their own data volumes as progressive, while just 49 percent feel the same about their data quality. To be able to compete in the long term, companies in Germany need the resolve to implement a data strategy, urges Jakob Spitzer, Director Analytics at EOS. In this context, the effort and investment in the expanded use of data are worthwhile. “Greater transparency and efficiency and the most extensive automation of business processes possible help companies to survive in a digital world.”The trend towards extending data-driven business processes is positive. More than a third (37 percent) of companies in Europe would also like to use data in future for their receivables management decision-making. In Germany, as many as 40 percent of the companies polled stated that they wanted to continue to expand this area of application. “Intelligent use of data offers major advantages, for example, when it comes to approaching defaulting customers,” explains Spitzer. “For instance, historical data can be used to help make decisions about which communication measure, channel and tone have the greatest likelihood of resulting in payment.”
Artificial intelligence offers potential for receivables management
The use of artificial intelligence (AI) in particular is becoming increasingly important for a successful data strategy. 32 percent of companies in Europe stated that thanks to self-learning algorithms, AI was already improving dunning procedures at their companies. Another 31 percent are using AI for the initial steps in the receivables management process. A similar picture emerges in Germany, where the percentage of companies reporting this development was 27 and 33 percent respectively.Nevertheless, there is no consensus among European companies overall about the usefulness of AI. Whereas 44 percent believe that AI will revolutionize receivables management, 30 percent believe it is not very important. “However, our findings show that data and the use of AI make receivables management even more efficient,” explains Jakob Spitzer. “By analyzing what has happened in the past we can make reliable predictions for the future. At EOS, for example, we generate a range of possible payment plans for settling an outstanding debt. Subsequently, a data-driven algorithm evaluates the probability of success,” adds Spitzer. “Ultimately, only the installment plan most likely to succeed is suggested to the consumer.”
About the EOS Survey “European Payment Practices”
In partnership with independent market research institute Kantar, EOS conducted phone interviews with 3,200 companies in 16 European countries between March 4 and April 19, 2022, to ask them about the prevailing payment practices in their respective locations. In the spring of 2022, 200 companies (each with an annual turnover of more than EUR 5 million) in each of the countries Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, France, Germany, Greece, Hungary, Poland, Romania, Slovakia, Slovenia, Spain, Switzerland, and the UK answered questions about their own payment experiences and current issues relating to risk and receivables management. This is the 13th time that EOS has conducted the survey.Further information on the EOS study "European Payment Practices"
About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 45 years of experience, EOS offers some 20,000 customers in 25 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.For more information on EOS Group, please go to: www.eos-solutions.com
Daniel Schenk, Team Lead Corporate Communications German Market
Marc Heuer, Corporate Communications & Marketing EOS Group
E-Mail: presse@eos-solutions.com
Tel: +49 40 2850 1222
- Just one in five European companies has completely digitalized their receivables management
- 44 percent of companies in Germany have a barely or only partially digitalized dunning process
- 23 percent of German companies have a fully digitalized dunning process
Expanding digitalization can improve repayment rates
To master the increased workload, a quarter of the European companies surveyed are pushing the digitalization of their own dunning systems, but overall, far too few companies had taken this step. According to the EOS survey, only 21 percent of companies in Europe have a fully digitalized dunning process. At 45 percent of companies, the dunning system is either barely or only partially digitalized. The same picture emerges in Germany, where just 23 percent of companies have a fully digitalized dunning process. A further 36 percent of German companies say they have a partially digitalized dunning process in place, while 8 percent use a dunning process that it is barely digitalized.This is despite the fact that digital processes can already lead to a lower error rate and improved liquidity. Michaela Homann, Head of Technical Customer Communications at EOS in Germany, explains: “Linking technology with the perspective of the defaulting consumers improves repayment rates. Because in our experience, defaulting consumers want to make payments quickly using digital means and without a lot of effort. For example, this includes enabling customers to communicate via their preferred digital channels and pay outstanding invoices around the clock using self-service options. In this context, offering various digital payment methods like Apple Pay or PayPal should be standard.” Digitalizing receivables management can also prevent errors and improve the customer experience. In view of the economic forecasts both for Germany and the entire Eurozone, companies are urged not just to digitalize their dunning processes but also to look into working with debt collection service providers. Across Europe, 11 percent of the companies polled rely exclusively on external support (10 percent in Germany), while another 35 percent process outstanding receivables both in-house and via external partners (also 35 percent in Germany).
About the EOS Survey “European Payment Practices”
In partnership with independent market research institute Kantar, EOS used phone interviews with 3,200 companies in 16 European countries between March 4 and April 19, 2022, to ask them about the prevailing payment practices in their respective locations. In the spring of 2022, 200 companies (each with an annual turnover of more than EUR 5 million) in each of the countries Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, France, Germany, Greece, Hungary, Poland, Romania, Slovakia, Slovenia, Spain, Switzerland, and the UK answered questions about their own payment experiences and current issues relating to risk and receivables management. This is the 13th time that EOS has conducted the survey.Further information on the EOS study "European Payment Practices"
About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 45 years of experience, EOS offers some 20,000 customers in 25 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.For more information on EOS Group, please go to: www.eos-solutions.com
Daniel Schenk, Team Lead Corporate Communications German Market
Marc Heuer, Corporate Communications & Marketing EOS Group
E-Mail: presse@eos-solutions.com
Tel: +49 40 2850 1222
- Almost one in four invoices in Europe is paid late or not paid at all
- Payment practices in Germany the best in Europe
Although companies had granted them longer payment terms, 14 percent of customers in Germany still paid their invoices too late or did not pay them at all. According to this result, Germany is in a much better position than the average European company. Because compared with the 2019 survey, which revealed that 19 percent of invoices in Europe were paid late or not paid at all, this figure had risen to as much as 21 percent by the latest survey in 2022. With the exception of Germany and Belgium, the same trend emerges when comparing countries in Western Europe. The proportion of late or unrecoverable payments in Germany has remained constant since 2019, while in Belgium it declined from 20 to 18 percent. These are the lowest values in Europe.
European companies stated that as a result of these payment delays, the main issues that they struggled with were their own liquidity bottlenecks (42 percent) and profit shortfalls (51 percent). As a result, around a third of companies had to reduce their investments (30 percent) and raise prices (28 percent). Accordingly, companies have a bleak view of the future. 24 percent of respondents in Germany, and in Europe overall, assume that payment practices are going to get worse. “It is concerning that payment practices have deteriorated significantly, especially because in the light of the current economic figures and high inflation we have to expect a further decline in payment behaviour,” says Marwin Ramcke, CEO of the EOS Group.
Professionalization in receivables management can protect liquidity
More and more companies are working with external receivables management service providers to recover debts. This is the case in Germany as well, where 35 percent of companies process receivables both in-house and using external service providers. Ten percent of companies have even outsourced their receivables management completely to external service providers. And these partnerships are proving successful: On average, companies can recover about 6 percent of their revenue by working with external service providers. The 6 percent of revenue recovered in Germany puts it in line with the European average. “Lack of liquidity is one of the most common causes of insolvencies and loss of jobs,” says Ramcke. Companies should therefore continue to professionalize their receivables management and look into working with external partners.Digital payment methods as a key competitive factor
At the same time, it is becoming increasingly important for companies to expand the digital payment methods they offer. In the last three years, there has been a significant increase in the availability of such options in both Western and Eastern Europe. Since 2019, the number of Western European companies offering digital payment methods has increased by 14 percent to 46 percent. The payment method “Buy Now, Pay Later” (BNPL) is also gaining ground: Four out of ten European companies regard this payment method as the new credit card and a “must” in the range of payment options offered. Around 38 percent of the companies surveyed in Germany believe that in future, offering BNPL will actually be indispensable for consumers and companies.About the EOS Survey “European Payment Practices”
In partnership with independent market research institute Kantar, EOS used phone interviews with 3,200 companies in 16 European countries between March 4 and April 19, 2022, to ask them about the prevailing payment practices in their respective locations. In the spring of 2022, 200 companies (each with an annual turnover of more than EUR 5 million) in each of the countries Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, France, Germany, Greece, Hungary, Poland, Romania, Slovakia, Slovenia, Spain, Switzerland, and the UK answered questions about their own payment experiences and current issues relating to risk and receivables management. This is the 13th time that EOS has conducted the survey.About the EOS Group
The EOS Group is a leading technology-driven investor in receivables portfolios and an expert in the processing of outstanding receivables. With over 45 years of experience, EOS offers some 20,000 customers in 25 countries around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of Otto Group.For more information on EOS Group, please go to: www.eos-solutions.com
Daniel Schenk, Team Lead Corporate Communications German Market
Marc Heuer, Corporate Communications & Marketing EOS Group
Email: presse@eos-solutions.com
Tel: +49 40 2850 1222
- Acquisition and processing of non-performing loans in Croatia, Serbia, Bosnia and Herzegovina and Romania
- Investment volume: EUR 129 million over three years
- Strong consideration given to environmental, social and governance factors
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“With this cooperation, we are strengthening our business in Eastern Europe and intensifying our activities as a sustainable investor on the NPL market,” emphasizes Carsten Tidow, Member of the EOS Group's Board of Directors responsible for Eastern Europe. “Of particular note is the consideration of environmental, social and governance factors in the selection and processing of NPLs. As a member of the Otto Group, we have placed sustainable economic activity at the heart of our work for a long time.” Within the project, goals such as the prevention of environmental damage in our work with property, ensuring the fair and socially responsible treatment of borrowers and the protection of cultural goods, for example, are just as important as the operational and financial goals.
EOS has been active in the NPL market in Croatia, Bosnia and Herzegovina and Romania for more than ten years. Together with the IFC, the company invests, as part of the cooperation, in mortgage-backed, non-performing loans to SMEs and individuals, and takes over the asset management of NPLs and mortgages.
The banks or investors receive liquidity through the sale of NPLs and real estate in order to finance new loans or projects. At the same time, the cooperation between EOS and IFC makes it easier to normalize the liabilities of defaulting consumers. Playing a significant role in supporting and promoting the economy in the target countries of the cooperation is therefore a key aim of the cooperation.
About IFC
IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2022, IFC committed a record $32.8 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises.For more information, visit www.ifc.org.
About the EOS Group
The EOS Group is a leading technology-driven investor and service provider in the receivables management industry. With over 45 years of experience, EOS offers some 20,000 customers in 25 countries (as of: fiscal year 2022/23) around the world smart services for all their receivables management needs. Its key target sectors are banking, real estate, telecommunications, utilities and e-commerce. EOS employs more than 6,000 people and is part of the Otto Group.For more information on EOS Group, please visit www.eos-solutions.com
Marc Heuer, Corporate Communications & Marketing EOS Group
Email: presse@eos-solutions.com
Tel: +49 40 2850 1222
About the EOS Group
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