Together we can get rid of the claim.

At EOS, we help other companies to get paid for the goods and services they provide. One of your contractual partners has commissioned us because you have not paid an invoice or installment or have not paid it in full despite payment reminders. Perhaps you have simply forgotten about the outstanding invoice. Or you are in a financial bottleneck and don't know how to pay your debts.

Don't worry! Others feel the same way as you do. Together we will find a solution that satisfies everyone involved. In this way, we can resolve the outstanding claim as quickly as possible.

You will find your original contractual partner, known as the "original creditor", at the top left (2) of our letter. Here you can also see which item is involved if your contractual partner has given us this information.

Please quote your 11-digit claim number every time you contact us (1).

You do not know the contractual partner? Please note that payment often has to be made to a payment service provider such as Otto Payments or Ratepay, especially for online orders. You have ordered from Otto, for example, but the payment is processed via a partner who must then receive the money.

Perhaps you are worried about our mail and simply want to turn a blind eye to it. Perhaps you hope the case will resolve itself. However, ignoring it is your worst option. Because the longer the claim remains open, the higher the costs will rise. This is due to the ongoing interests and fees. In our service portal, you will find various options for securely and conveniently arranging a payment that meets your requirements. And: we got people here working for us. You are also welcome to discuss your concerns with us personally on the phone. We will take your personal circumstances into account and find a solution together.

As you have not paid for the purchased goods or services on time, your contractual partner has instructed us to collect the debt. This may incur additional costs, which your contractual partner may charge in accordance with the statutory provisions. In addition, statutory interest on arrears will be charged, which is deemed to be compensation for the loss of payment to date. Since we as a service provider charge all costs for the claim, not only the original invoice amount appears on your letter, but also the additional items mentioned, such as interest on arrears and what are generally referred to as collection costs. As you have caused these costs through non-payment, you are obliged to pay them. 

Since we have taken over the processing of the claim from your contractual partner, we are your direct contact. In order to end the debt collection process as quickly as possible, please pay only to us, using your 11-digit claim number. If you still pay towards your original contractual partner, e.g. Telekom Deutschland, this may lead to delays and possibly further costs. The costs already incurred will not be waived by payment to the original contractual partner.

The easiest way to pay is via our service portal. Here you can choose the payment method that suits you best:

Alternatively, you will find our bank details at the bottom right of the letter you received from us. Please be sure to state your claim number as the reason for payment when transferring funds in order to ensure fast and correct allocation. You will find the claim number at the top right of our letter or in the e-mail.