Together we can get rid of the claim.

You can find all the important information and answers to your questions here.

You can find all important information and answers to your questions here.

Perhaps you are worried about our mail and simply want to turn a blind eye to it. Perhaps you hope the case will resolve itself. However, ignoring it is your worst option. Because the longer the claim remains open, the higher the costs will rise. This is due to the ongoing interests and fees. In our service portal, you will find various options for securely and conveniently arranging a payment that meets your requirements. You are also welcome to discuss your concerns with us personally on the phone. We will take your personal circumstances into account and find a solution together.

You will find your original contractual partner, known as the "original creditor", at the top left (2) of our letter.  Please quote the 11-digit claim number every time you contact us (1).

You do not know the contractual partner? Please note that payment often has to be made to a payment service provider such as Otto Payments or Ratepay, especially for online orders. You have ordered from Otto, for example, but the payment is processed via a partner who must then receive the money.

You can easily view your debt details and payment history (last 90 days) on our service portal. Just enter the 11-digit claim number. Your recent payments are listed at the bottom.

For a claim summary click the red question mark by the amount.

Please note: The total amount may not be up-to-date. If you've made a payment that isn't showing yet, please check back in a few days.

For further illustration, here are two examples.

The fastest way to pay is via our service portal. Here you can choose the payment method that suits you best:

Note for payments by direct debit:

To allow EOS to transfer money from your account, please fill out the SEPA direct debit mandate below by hand or digitally. To ensure quick processing and matching, please write your preferred installment amount and the due date clearly in the upper corner.

Please note: The money must be received in our account by the due date. Please make sure that your account has enough money to cover the amount at that time to avoid unnecessary charges for returned direct debits.

Please return the completed and signed SEPA direct debit mandate to us: By email ([email protected]) or by post (EOS Deutscher Inkasso-Dienst GmbH, Steindamm 71, 20099 Hamburg, Germany)

You will find our bank details at the bottom right of the letter you received from us. Please be sure to state the 11-digit claim number as the reason for payment when transferring funds in order to ensure fast and correct allocation. You will find the claim number at the top right of our letter or in the e-mail. 

Our bank details (please use the IBAN from your letter)

EOS Deutscher Inkasso-Dienst GmbH
Postbank
IBAN: DE 1420 0100 2003 8743 9209
BIC: PBNKDEFFXXX
Reference: The 11-digit claim number

EOS Investment GmbH
Commerzbank
IBAN: DE 7620 0400 0006 1878 7600
BIC: COBADEFFXXX
Reference: The 11-digit claim number

CREDITABLE OPPORTUNITIES FUND II SCS-RAIF DE-SF 1
Societe Generale
IBAN: DE27 5121 0800 1095 0371 20
BIC: SOGEDEFFXXX
Reference: The 11-digit claim number

Whether your outstanding obligation has already been reported to a credit agency such as Schufa depends on various factors. The requirements for an entry with a credit agency such as Schufa Holding AG include  

• You have received at least two written reminders (by post or email).  
• You received the first reminder at least four weeks ago.  
• You were notified of the registration beforehand
• The claim was not disputed.
  OR
• Your outstanding claim has already been enforced.

In some cases, your previous contractual partner has already made the notification before we were commissioned.

The entry with a credit agency, e.g. SCHUFA, has a negative effect on your creditworthiness. This means that you may not be able to rent an apartment, it may be difficult to conclude a mobile phone contract or take out a new loan. 

This is another reason why it is particularly important to settle your outstanding debt as quickly as possible or to tell us the reason for your non-payment. You will find many payment methods in our service portal, including the option to pay in installments.  

Please note: If you have paid the legally registered invoice or claim in full, we will notify the credit agency of the positive completion of your transaction. After the data storage period has expired, the entry will be removed from the database.