Together we will get rid of the demand - EOS in Germany
Eine junge Frau sitzt lachend vor einem Laptop und trägt Kopfhörer.

Together we can get rid of the claim.

Let's be honest: anyone can forget to pay a bill or run into a financial bottleneck. We can help you so that you can quickly get back to the pleasent things in life.

Did you receive a letter from us?
Here is why.

It's simple: you've bought something or taken out a loan, for example. And you didn't pay the bill or the installments on time or at all. Perhaps you simply forgot. Since your contractual partner is still waiting for his money, he has asked us for help. We will help you to pay your debts. Together we will find a solution that suits you and your contractual partner.

Here's what you need to do

icon black documents

1. Read the letter

In our letter you will find the amount to be paid, the name of our client and your individual claim number. Please quote this number whenever you contact us. Do you have any questions about the letter? We have explained some terms for you in our glossary.
To the glossary
icon black claim management euro

2. Pay in full or in installments

To avoid ongoing costs, it is best to pay directly. The easiest and cheapest way to do this is via our service portal. Here you will find 24/7 various payment options as well as other options such as payment by installments. Have your claim number to hand for fast and secure payment.
Pay online now
icon black collaboration

3. Have trust in us

Do you have a bad feeling about the claim? If you have any doubts about the authenticity of the letter or e-mail, you can find information about security and phishing here.
More information on the subject of security

Frequently asked questions. Find the right answers

  • At EOS, we help other companies to get paid for the goods and services they provide. One of your contractual partners has commissioned us because you have not paid an invoice or installment or have not paid it in full despite payment reminders. Perhaps you have simply forgotten about the outstanding invoice. Or you are in a financial bottleneck and don't know how to pay your debts.

    Don't worry! Others feel the same way as you do. Together we will find a solution that satisfies everyone involved. In this way, we can resolve the outstanding claim as quickly as possible.
  • Please contact us.

    icon black claim management euro

    Pay online now

    Please have your claim number ready for verification.
    EOS Serviceportal
    icon black call

    Call us now

    Our call agents will be happy to help you Monday - Friday from 7:30 am - 6:00 pm.
    +49 40 2850 1023
  • You will find your original contractual partner, known as the "original creditor", at the top left (2) of our letter. Here you can also see which item is involved if your contractual partner has given us this information.

    Please quote your 11-digit claim number every time you contact us (1).
    Envelope, Mail, Text, QR-Code, Document, Postcard, Page, Airmail, Letter, File
    You do not know the contractual partner? Please note that payment often has to be made to a payment service provider such as Otto Payments or Ratepay, especially for online orders. You have ordered from Otto, for example, but the payment is processed via a partner who must then receive the money.
  • Perhaps you are worried about our mail and simply want to turn a blind eye to it. Perhaps you hope the case will resolve itself. However, ignoring it is your worst option. Because the longer the claim remains open, the higher the costs will rise. This is due to the ongoing interests and fees. In our service portal, you will find various options for securely and conveniently arranging a payment that meets your requirements. And: we got people here working for us. You are also welcome to discuss your concerns with us personally on the phone. We will take your personal circumstances into account and find a solution together.

    Take action now!

    icon black claim management euro

    Check your payment options

    Please have your claim number ready for verification.
    EOS Serviceportal
    icon black call

    Call us now

    Our call agents will be happy to help you Monday - Friday from 7:30 am - 6:00 pm.
    +49 40 2850 1023
  • As you have not paid for the purchased goods or services on time, your contractual partner has instructed us to collect the debt. This may incur additional costs, which your contractual partner may charge in accordance with the statutory provisions. In addition, statutory interest on arrears will be charged, which is deemed to be compensation for the loss of payment to date. Since we as a service provider charge all costs for the claim, not only the original invoice amount appears on your letter, but also the additional items mentioned, such as interest on arrears and what are generally referred to as collection costs. As you have caused these costs through non-payment, you are obliged to pay them. 
  • Since we have taken over the processing of the claim from your contractual partner, we are your direct contact. In order to end the debt collection process as quickly as possible, please pay only to us, using your 11-digit claim number. If you still pay towards your original contractual partner, e.g. Telekom Deutschland, this may lead to delays and possibly further costs. The costs already incurred will not be waived by payment to the original contractual partner.
  • icon black claim management euro

    Pay online now

    Please have your claim number ready for verification.
    EOS Serviceportal
  • The easiest way to pay is via our service portal. Here you can choose the payment method that suits you best:

    Moderne Zahlarten: Apple Pay, PayPal. Klarna, Visa, Mastercard, Sepa-Lastschrift, Barzahlen.de/viacash, giropay/paydirekt, Google Pay.
  • Alternatively, you will find our bank details at the bottom right of the letter you received from us. Please be sure to state your claim number as the reason for payment when transferring funds in order to ensure fast and correct allocation. You will find the claim number at the top right of our letter or in the e-mail. 

Download useful forms

icon black team

Person confusion check

If you suspect that your identity has been misused, please complete this form and send it back to us.
Person confusion check
icon black claim management euro

Household income

To tell us your current income situation, please return the completed form.
Details of your income
icon black debt collection euro

Power of attorney

Would you like to authorize another person to settle the claim on your behalf due to personal circumstances? Then please return the completed form to us.
Issuing a power of attorney

Contact. How to reach us:

icon black claim management euro

Pay now, arrange a rate or view your balance

Check your payment options. Please have your claim number ready.
EOS Serviceportal
icon black email

Send us a message now

Send us your request via the contact form.
Go to contact form
icon black call

Call us now

Our call agents will be happy to help you Monday - Friday from 7:30 am - 6:00 pm.
+49 40 2850 1023
Logo - BDIU - Bundesverband Deutscher Inkassounternehmen Logo - BDIU - Bundesverband Deutscher Inkassounternehmen
We are a member of the BDIU - Bundesverband Deutscher Inkasso-Unternehmen e. V. You can find more information on what a genuine reminder looks like and how best to behave in the event of identity theft on the website of the Bund Deutscher Inkassounternehmen (BDIU).
More information on the BDIU