Let's be honest: anyone can forget to pay a bill or run into a financial bottleneck. We can help you so that you can quickly get back to the pleasent things in life.
Did you receive a letter from us? Here is why.
It's simple: you've bought something or taken out a loan, for example. And you didn't pay the bill or the installments on time or at all. Perhaps you simply forgot. Since your contractual partner is still waiting for his money, he has asked us for help. We will help you to pay your debts. Together we will find a solution that suits you and your contractual partner.
Here's what you need to do
1. Read the letter
In our letter you will find the amount to be paid, the name of our client and your individual claim number. Please quote this number whenever you contact us. Do you have any questions about the letter? We have explained some terms for you in our glossary.
To avoid ongoing costs, it is best to pay directly. The easiest and cheapest way to do this is via our service portal. Here you will find 24/7 various payment options as well as other options such as payment by installments. Have your claim number to hand for fast and secure payment.
Do you have a bad feeling about the claim? If you have any doubts about the authenticity of the letter or e-mail, you can find information about security and phishing here.
Would you like to authorize another person to settle the claim on your behalf due to personal circumstances? Then please return the completed form to us.
We are a member of the BDIU - Bundesverband Deutscher Inkasso-Unternehmen e. V. You can find more information on what a genuine reminder looks like and how best to behave in the event of identity theft on the website of the Bund Deutscher Inkassounternehmen (BDIU).
We use cookies on our website to enable you to have the best possible website visit. These include cookies that are necessary for the operation of the website. In addition, you can decide for yourself whether you want to allow the use of cookies and other tools for statistical purposes, comfort settings or marketing purposes.
In addition, you can withdraw any consent you may have given at any time. Further information can be found in our Privacy Policy and Imprint.
Necessary
Necessary cookies are required for the operation and basic functions of the website.
You can read about which cookies we use here.
Tool name
Cookieconsent_status
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
Essential cookie to save consent banner inputs.
Data processed
None
Purpose of data processing
To save consent
Retention period
60 days
Tool name
Java Session Cookie
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg
Tool description
Randomly generated session number essential for the proper functioning of the application software.
Data processed
None
Purpose of data processing
Proper functioning of website
Retention period
Session cookie – is deleted after you have closed your browser.
Comfort
If you allow comfort cookies, we can make use of our site easier for you. If you visit our website again to use our services, it is automatically recognized that you have already been with us and which entries or settings you have made, so that you do not have to enter them again.
You can read about which cookies we use here.
Tool name
Visitor
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
We use this cookie to make it easier for you to use this website.
Data processed
None
Purpose of data processing
Optimization, improvement of service
Retention period
Session cookie – is deleted after you have closed your browser.
Tool name
NEW_Visitor
Tool provider
EOS Holding GmbH
Address of tool provider
Steindamm 71, 20099 Hamburg, Germany
Tool description
We use this cookie to make it easier for you to use this website.
Data processed
None
Purpose of data processing
Optimization, improvement of service
Retention period
1 day
Statistics
We use statistical cookies to improve our offer. For a needs-based design and continuous optimization of our website, we collect data for anonymous analysis, for example, to determine visitor numbers and aggregated user behavior. These cookies do not serve to identify you personally.
You can read about which cookies we use here.
Tool name
nmstat
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie contains an ID character string for the current session. It contains non-personally identifiable information about which sub-pages the visitor enters – this information is used to optimize the user experience.
Data processed
None
Purpose of data processing
Analysis, statistics
Retention period
399 days
Tool name
AWSELB
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie ensures that all statistics from the same session are captured contiguously.
Data processed
None
Purpose of data processing
Analysis, statistics
Retention period
Session end
Tool name
siteimproveses
Tool provider
Siteimprove GmbH
Address of tool provider
Rosenheimer Str. 143 C, 81671 Munich, Germany
Tool description
This cookie is used to track the sequence of pages viewed by the visitor during the website visit.
Data processed
None
Purpose of data processing
Analysis, website statistics
Retention period
Session cookie – is deleted after you have closed your browser.
Marketing
We use marketing cookies and analytics tools to personalize the website and for advertising.
As part of SalesViewer®, a javascript-based tracking code is used to determine the following company-related information: - Name, origin and industry of the visiting company - Source/referrer of the visiting company - Keyword - Visitor behavior (e.g. subpages visited, time of visit, duration of visit).
You can read more information here.
Tool name
Facebook Pixel
Tool provider
Meta Platforms Ireland Limited
Address of tool provider
4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland.
Tool description
Used by Meta to serve ads, measure and improve ad relevance, and offer advertising products on Meta.
Data processed
Ads Viewed | Pages Visited | Browser Information | Facebook Cookie Information | Facebook User ID | Geographic Location | Device Information | HTTP Header | Interactions with Ads, Services and Products | IP Address | Marketing Information | Usage Data & Behavior | Pixel ID | Referrer URL | User Agent
Purpose of data processing
Analysis | Conversion Tracking | Marketing | Social Media | Advertising
Retention period
__fbp (duration: 3 months)
Tool name
LinkedIn
Tool provider
LinkedIn Ireland Unlimited Company
Address of tool provider
LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland
Tool description
This cookie is used to obtain anonymized reports about the website target audience and the possibility of targeted advertising, e.g., in the context of retargeting.
Data processed
Device information, browser information, IP address, referrer URL and time stamp.
Purpose of data processing
Marketing, analysis, retargeting
Retention period
Cookie Name (duration: 90 days)
Tool name
Google Analytics
Tool provider
Google Ireland Limited
Address of tool provider
Google Building Gordon House, 4 Barrow St, Grand Canal Dock, Dublin 4, D04 V4X7, Irland
Tool description
Used to track website activity such as session duration, pages per session and the engagement rate of individuals using the site, along with the information on the source of the traffic
Data processed
Ads Viewed | Pages Visited | Browser Information | Facebook Cookie Information | Facebook User ID | Geographic Location | Device Information | HTTP Header | Interactions with Ads, Services and Products | IP Address | Marketing Information | Usage Data & Behavior | Pixel ID | Referrer URL | User Agent
Purpose of data processing
Ad personalization | Ad user data | Ad storage | Analytics storage
