End-to-End with happy end.
Non-payment of receivables is costly: both in terms of cash flow but also resource. We specialize in an end-to-end process. Our main priority is to secure faster payments: But we ensure that the reputation of the customer is protected as far as possible whilst the relationship with the customer is damaged as little possible.
This means acting with courtesy and discretion but also with speed. We aim for repayment plans that are doable for the customer and acceptable to you. Our technology is state of the art, including automated reminder systems. But besides all this, we mainly rely on personal contact: live chat with debt collection experts and direct, result-orientated phone calls from expert operators are supplemented 24/7 by the EOS portals. We also customise postal reminders and – usually as a last resort – personal visits.
State-of-the-art technology and personal contact are not always enough to realise all your outstanding claims. But we have a solution here too: Should one of your customers get into difficulties and have to file for bankruptcy, our experts take care of the transaction. In addition, we also monitor titled claims - for up to 30 years.
We have broad client base across all industry sectors and all sizes of organisations, from SMEs to groups. They entrust their debt collection to us, freeing up resources.
Businesses that serve private individuals (B2C) should choose our business-to-consumer debt collection service. Those who serve other businesses (B2B) should choose business-to-business collection. If you have international customers, choose international debt recovery.