Public Affairs

Policy-makers and society rightly expect companies to contribute their specialist expertise to current political and social debates. As a market leader, and especially as a member of the Otto Group, this is in any case part of our corporate philosophy. We liaise with government and cultivate contacts with consumer protection organisations and associations. We make our long-standing experience in receivables management available in hearings, consultations and expert discussions – and we always do so in a spirit of transparency and openness.

The debt collection sector does not enjoy the best reputation. We aim to change that in collaboration with the German Association of Debt Collection Companies (BDIU) and its European counterpart, the Federation of European National Collection Associations (FENCA). We are committed to conveying a realistic picture of debt collection: fair, friendly, transparent – and absolutely essential in the business environment. In the spring of 2017, therefore, we were the first debt collection company to disseminate a campaign in social media designed to show "What debt collection is really like".