Lenders and fintechs are offering a wide range of attracting financing options and business is increasingly taking place online. Banking transactions are being done with smartphones, and the mobile demographic expects 24/7 support. Some loans are issued in a completely digital process or direct at the POS, i.e. exactly where your customers want to use the service.
Internal processes are also being made more efficient using innovative approaches, but despite the most diligent credit checks, non-performing and terminated bank loans are not uncommon
Since 1977, EOS has been recovering receivables from terminated bank loans and leasing agreements. These include portfolios with unsecured receivables and loans secured by movable assets and real estate. EOS processes a credit volume amounting to billions of euros.
In addition, EOS provides support to lenders and lessors like automotive banks following the realization of movable and immovable assets to recover outstanding residual debt.
EOS consistently preserves the reputation of its clients and meets the regulatory requirements for lenders at all times.
You too can rely on the services of EOS.
Benefit from the personalized approach to customers that EOS offers as a specialist in receivables management, from traditional reminder letters and professional phone calls to EOS PayMail on tablets or live chat functions for smartphones.
In this context, EOS is increasingly making use of artificial intelligence and is reaching your customers exactly where they are.
Our plan for the future? An intelligent debt collection system that calculates the best action to take next at any point in time for each individual defaulting payer. This not only offers benefits to you and us but is also in the interests of your defaulting customers. Charges for unsuccessful measures can be reduced and therefore the debts can be paid back sooner. We have already successfully completed the first steps, so let’s work on this together.
This is made possible thanks to the combination of two factors:
The result is a self-learning debt collection system that is already allowing EOS to automate individual dunning processes. This enables large debt portfolios to be processed to the highest standard of quality.
EOS also helps lenders by processing secured and unsecured receivables before contracts are terminated. Our call center agents specializing in phone reminders and the EOS field sales team are also available for door-knocking, to keep the contract with your customers intact and preserve your reputation.
Apart from recovering arrears, gathering information to help manage further processes at banks is a key component of our services.
If it is not possible to restore a healthy contractual relationship with your customer, the EOS field service team is also available to secure and recover property.
Do you need more information to evaluate a situation? The EOS field service team is available nationwide to conduct inspections of property and on-site research
With the support of our international EOS companies and large network of partners, receivables can be processed across borders in 180 countries, for example if your customers have relocated abroad.
Deaths often result in substantial debts that are often not followed up and so are written off. To counter the write-off of receivables, there is considerable potential in tracing and approaching the heirs to deceased estates. Take advantage of our automated processes to obtain information from probate courts for further receivables processing.
As part of the quality management process the following EOS companies were successfully certified by TÜV Nord:
Our sector specialists will be happy to answer your questions. Benefit from the longstanding experience and broad portfolio of EOS.