Eine Frau in einer hellen Bluse beugt sich über einen Tisch und tippt mit einer Hand etwas in einen Laptop, in der anderen Hand hält sie eine Kreditkarte.

Your claim remains in good hands

The seamless transition to collection company EOS KSI Inkasso Deutschland GmbH

You received a letter from EOS. Here is why.

In a letter, we informed you that your claims have now been transferred for further processing to EOS KSI Inkasso Deutschland GmbH.

Until now, we were responsible for the management and processing of your claims through your contractual partner. However, due to a strategic realignment, we will no longer continue processing your claims but will instead hand them over to the equally good and trustworthy hands of:

EOS KSI Inkasso Deutschland GmbH

Mallaustrasse 58

68219 Mannheim

Telefon: +49 621-8758-0 (Mo-Fr 07:00 bis 18:00 Uhr)

Email: [email protected]

Webseite: www.eos-ksi.de

Of course, this is done with the consent of your contractual partner. For this reason, we are immediately ceasing the processing of your claims with us. Please direct any inquiries you may have directly to EOS KSI from now on.

The closure at EOS DID and the opening of the claim at EOS KSI may take some time, so we ask for your understanding if information cannot be provided immediately.

Here's what you need to do

Have you set up a standing order? Or saved a transfer template?

Then you need to take action now and, upon receiving this letter, update your future standing orders or individual transfers with the bank details of EOS KSI Inkasso Deutschland GmbH.

Do you currently have a direct debit mandate with EOS Deutscher Inkasso-Dienst?

You also need to take action here and issue a new direct debit mandate to EOS KSI. The previous direct debit mandate with us is no longer valid and will therefore be terminated. Please contact EOS KSI for a new direct debit mandate at the service number (Mon-Fri 07:00 to 18:00).

Call now

Would you like to discuss a payment agreement?

Feel free to call EOS KSI Inkasso Deutschland GmbH at their service number from Monday to Friday between 07:00 and 18:00.

Call now

Trust us

If you have doubts about the authenticity of the letter or this page, you can find information on security and phishing here.

Answers to your questions

Will there be any disadvantages for me due to the transition?

No, you will not incur any disadvantages due to the transition. Your outstanding claim amount will be transferred to EOS KSI as is. All payments made so far and/or agreements will remain valid unchanged.

Why am I receiving a reminder despite the agreement?

It can always happen that not everything goes smoothly during a transition, which is why we rely on your support for clarification. This is especially true when agreements have already been made. Therefore, if you receive a reminder despite having made a payment, the colleagues at EOS KSI Inkasso Deutschland GmbH are happy to assist you. You can reach EOS KSI Inkasso Deutschland GmbH from Monday to Friday between 07:00 and 18:00 at the service number +49 621-8758-0. We apologize for any inconvenience this may cause you.

Who will be my contact person in the future?

From now on, please direct your inquiries directly to

EOS KSI Inkasso Deutschland GmbH

Mallaustrasse 58

68219 Mannheim

Telefon: +49 621-8758-0 (Mo-Fr 07:00 bis 18:00 Uhr)

Email: [email protected]

Bank details: IBAN DE81672922000059115936, BIC GENODE61WIE (Volksbank Kraichgau eG).

Where should I make payments in the future?

Please direct your payments only to EOS KSI Inkasso Deutschland GmbH to the bank details IBAN DE81672922000059115936, BIC GENODE61WIE (Volksbank Kraichgau eG) stating your EOS claim number as reference.

What happens to my payments?

Payments that you made up to the time of the transfer to us - EOS Deutscher Inkasso-Dienst GmbH - have been applied to your claim as before. The remaining outstanding claim amount has been transferred to EOS KSI Inkasso Deutschland GmbH. Please direct any further future payments, starting from the receipt of this letter, directly to EOS KSI Inkasso Deutschland GmbH using DE81672922000059115936, BIC GENODE61WIE (Volksbank Kraichgau eG) stating your EOS claim number as reference.

What happens if I mistakenly make further payments to EOS Deutscher Inkasso-Dienst?

If any payments are mistakenly received by us after the transfer of your claims to EOS KSI Inkasso Deutschland GmbH, we will forward these during a limited transition period to EOS KSI Inkasso Deutschland GmbH. However, to ensure quick allocation of your payments and resolution of your claim, please make all future payments exclusively to EOS KSI Inkasso Deutschland GmbH using DE81672922000059115936, BIC GENODE61WIE (Volksbank Kraichgau eG) stating your EOS claim number as reference.

What happens to my mail if I mistakenly send it to EOS Deutscher Inkasso-Dienst?

Unfortunately, we cannot forward your mail to EOS KSI Inkasso Deutschland GmbH. Therefore, please make sure to address your inquiries from now on directly to EOS KSI Inkasso Deutschland GmbH using the provided contact details above.

I have a SCHUFA entry. What will happen to it?

You will not incur any disadvantages due to the transition. If we have previously been instructed by your contractual partner to report to SCHUFA, we will inform SCHUFA about the termination of processing your claim at EOS Deutscher Inkasso-Dienst GmbH. If your contractual partner has also tasked EOS KSI Inkasso Deutschland GmbH with reporting to SCHUFA, EOS KSI Inkasso Deutschland GmbH will inform SCHUFA accordingly and will continue to make reports to SCHUFA in the future.

Can I still use the EOS Service Portal?

No, the use of the EOS Service Portal after the transfer of your claim to EOS KSI Inkasso Deutschland GmbH is no longer possible. Access to the portal will be disabled once the claim is concluded with EOS Deutscher Inkasso-Dienst GmbH. Instead, once the case is transferred to EOS KSI Inkasso Deutschland GmbH, the portal at https://sk-portal.eos-direct.de will be available to you. You will receive the access credentials separately with a letter from EOS KSI Inkasso Deutschland GmbH.

Contact. How to reach EOS KSI Inkasso Deutschland GmbH:

EOS KSI Inkasso Deutschland GmbH

Mallaustrasse 58

68219 Mannheim

Telefon: +49 621-8758-0 (Mo-Fr 07:00 bis 18:00 Uhr)

Email: [email protected]