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Welcome to our information page regarding your claim from Telekom Deutschland GmbH

Here you will find answers to general questions.

Have you received a letter from EOS and are wondering why?

That's simple: it concerns an outstanding claim from Telekom Deutschland GmbH for services you have used.  

Perhaps you overlooked a bill or did not pay it on time. Since Telekom is still awaiting payment, it has commissioned EOS to handle the matter. From now on, we are your new point of contact for these claims.

Telekom Deutschland GmbH will invoice you for these services, services used or costs incurred

Landline & Internet

  • Basic charges & connection fees

    • Basic fee for the telephone connection, call charges (if not included in a flat rate)
    • Costs for additional services such as voicemail, caller ID or premium numbers
    • Costs for third-party content (such as service and special numbers or speed dials)

  • Internet

    • Fees for internet access (DSL, fibre optics, etc.), possibly a one-time set-up fee
    • Costs for a router (if rented or purchased)
    • Additional options such as higher bandwidth or a static IP address

  • New landline connection

    One-time fee for activating a new landline connection. This fee covers the costs for the technical setup and activation of the connection in the system.  

  • APL Installation/Repair

    The access point line (APL) is the point where the telephone line enters the building. If there is no APL yet or if it needs to be replaced, costs for installation or repair may be incurred. These costs can vary depending on how complex the installation is (e.g., whether new cables need to be laid).

  • Laying of cables

    If additional cables or wires need to be laid within the building (e.g. from the APL to the router location), additional costs may be charged.

  • Technician visit

    In some cases, a technician visit is necessary to set up the connection on site or to fix problems. This may also result in additional costs, especially if the visit is not included in the standard installation process. 

  • View your balance, pay now or arrange a rate

    Check your payment options. Please have your claim number ready.

    EOS Serviceportal

TV (MagentaTV)

  • Subscriptions & additional offers

    • Basic fee for TV subscription
    • Costs for additional channel packages or streaming services
    • Fees for a receiver (if rented or purchased)

  • View your balance, pay now or arrange a rate

    Check your payment options. Please have your claim number ready.

    EOS Serviceportal

Mobile Services

  • Tariffs & usage

    • Basic fee for the mobile tariff
    • Costs for calls, text messages, and data usage (if not included in a flat rate)
    • Roaming charges abroad

  • Additional options

    • Costs for additional options such as a multi-SIM card or higher data volumes
    • Charges for third-party content used (such as paid apps, games, or music)

  • Devices & service

    • Costs for a mobile device if these are not included in the monthly tariff fee
    • Costs for repair services or replacement devices 

  • View your balance, pay now or arrange a rate

    Check your payment options. Please have your claim number ready.

    EOS Serviceportal

Other Services

  • Other services

    Charges for repairs or hardware, e.g. costs for devices that have not been returned when a replacement device has been provided 

  • Rental of telephone systems

    Monthly rental charges for a telephone system

  • Installation

    Costs for installing a new telephone system, which include, among other things, the technicians' working hours, configuration of the system, and setup of the connections. The costs for installation can be billed either as a one-time fee or in instalments over a certain period.

  • Maintenance & service

    In addition to the rental fees, costs for additional maintenance and services may also be incurred, especially if these are not already included in the rental fees. These include, for example, regular system checks, software updates, and troubleshooting.

  • Extensions & changes

    Costs for commissioned extensions to the telephone system (e.g., additional telephones or functions) or changes to the configuration.

  • View your balance, pay now or arrange a rate

    Check your payment options. Please have your claim number ready.

    EOS Serviceportal

Damage to the Telekom infrastructure

  • Repair costs

    Costs for repairing the Telekom infrastructure if damage was caused by you or by persons commissioned by you (e.g. during construction or gardening work, etc.). In this case, Telekom will invoice you for the repair costs. 

  • View your balance, pay now or arrange a rate

    Check your payment options. Please have your claim number ready.

    EOS Serviceportal

Have you checked all your outstanding Telekom bills?

Now you can conveniently check your balance, pay outstanding invoices or arrange instalments.

Check your payment options and have your claim number ready.

EOS Serviceportal
Übersicht der im Serviceportal verfügbaren Zahlungsarten wie PayPal, ApplePay oder Kreditkarten.

Questions & answers about your Telekom claim from EOS

From Telekom’s point of view, this is correct because the unpaid invoice is now being handled by EOS. However, the payment of the invoice is still outstanding and you are still obliged to pay.

If you have any questions about the claim, please contact us exclusively, as we are now your new point of contact. You can use our contact form for this purpose. We will review the matter and get back to you as soon as possible.

Please send us a clear copy of your proof of payment (bank statement, transfer confirmation) by e-mail. We will check the receipt of payment immediately. Until then, we ask for your patience. To avoid such situations in the future, we recommend that you always state the correct invoice number in the reference field when making bank transfers.

Cancellation

  1. Check your cancellation confirmation: Look at your cancellation confirmation from Telekom. Pay particular attention to the cancellation date stated in it.
  2. Compare invoices: Compare the cancellation date with the billing periods on your Telekom invoices.
  3. Check payments: Ensure that you have paid all invoices up to the cancellation date. Please also note the agreed minimum contract term and any compensation charged for non-compliance with the minimum contract term.
  4. Submit cancellation confirmation: If all details are correct (cancellation date is correct, bills have been paid), please send us a copy of your cancellation confirmation from Telekom by e-mail. We will attend to your request immediately and contact you as soon as possible. Until then, you do not need to do anything else. Thank you for your patience. 
  5. Settle outstanding amounts: Pay now via our service portal, arrange instalments or view your balance. 

Revocation

  1. Check your revocation confirmation: Please have your revocation confirmation from Telekom ready. Pay particular attention to ensure that all details are correct and that the revocation date is correct. This date is crucial.
  2. Submit revocation confirmation: If all details are correct, please send us the revocation confirmation from Telekom by e-mail.

We will attend to your request immediately and contact you as soon as possible. Until then, you do not need to do anything else. Thank you for your patience. 

We regret that there has been a delay. Please let us know when and how you submitted your complaint to Telekom. You can send us an e-mail.

Please attach the letter of complaint that you sent to Telekom.

We will attend to your request immediately and contact you as soon as possible. Until then, you do not need to do anything else. Thank you for your patience. 

If you have registered with the Telekom Customer Centre of Telekom Deutschland GmbH at http://www.telekom.de/fuer-privatkunden/hilfe-und-service/kundencenter or in the ‘MeinMagenta App’, you can access your bills for up to 18 months in the case of an existing contract and for 180 days after the termination takes effect in the case of a terminated contract. 

If you suspect that your identity has been misused, please complete and return the mistaken identity form to us for review.

We will investigate the matter and contact you as soon as possible.

Contact. How to reach us:

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View your balance, pay now or arrange a rate

Check your payment options. Please have your claim number ready.

EOS Serviceportal
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Send us your request via the contact form.
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Call us now

Our call agents will be happy to help you Monday - Friday from 7:30 am - 6:00 pm.
+49 40 2850 1023

Useful Information.

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