EOS surveys – That's knowledge.

Our EOS market and consumer surveys aim to inform about the trends that are driving the economy and society. As a financial services provider with global operations, we examine trends in risk and receivables management and deliver interesting insights and specialized knowledge on various aspects of payment practices and billing processes. In the social sphere we focus on consumers and debt, not just nationally but internationally.

Through our independent surveys, which we produce in partnership with renowned market research institutes, we are actively promoting public discussion. Learn more in our press releases, EOS magazine and social media channels. Follow us or contact us.

Here are our latest surveys and publications:

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European Payment Practices 2018.

Since 2007, the annual EOS survey 'European Payment Practices' has had its finger on the pulse of the international economy and has been delivering detailed insights into the payment practices of B2B and B2C customers in Europe and the respective countries as well as on topical issues relating to risk and receivables management.
 
On behalf of EOS, independent market research institute Kantar TNS conducted phone interviews with 3,400 companies in 17 European countries in the spring of 2018. It analyzed the opinions of experts in receivables management in companies with average revenues of EUR 28 million and a workforce of 183.

200 companies in each of the countries Denmark, Germany, Spain, UK, France, Belgium, Switzerland, Romania, Czech Republic, Croatia, Hungary, Bulgaria, Slovakia, Slovenia, Poland, Russia and Greece took part in the survey.

“No one can afford to be skeptical about digital payment methods in the long term.”
“No one can afford to be skeptical about digital payment methods in the long term.”
Klaus Engberding, CEO of the EOS Group
Klaus Engberding, CEO of the EOS Group

Infographics

  • Payment practices 2018: positive trend.

    The on-time payment of invoices has improved in Europe in what has been a five-year trend. In 2018, 79 percent of invoices were paid on time, whereas in 2014 it was only 75 percent. During this period payment terms got shorter. Nevertheless, 18 percent of invoices in Europe continue to be paid too late and 3 percent of all outstanding bills are not paid at all.

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  • Reasons for poor payment practices.

    For experts in receivables management, the main reasons why private customers pay late are primarily temporary cash flow problems. In the case of business customers, missing payments from their own customers often lead to a payment delay or default. However, apart from purely monetary reasons, other reasons also play a role.

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  • The bill please!

    Conventional payment methods most popular: European companies offer their customers in most cases classic payment methods. Only 29 percent of companies offer digital payment options.   

     

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  • Traditional payment options still popular.

    The majority of European companies are not considering making digital payment methods available to their customers in the near future. The most offered option of digital payment methods which is available in 23 per cent of companies.

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  • Without debt collection, up to 9 % of revenue is missing

    Companies name the added value in concrete terms through cooperation with debt collection service providers: payment of their own liabilities and job security are among the most frequently mentioned uses.

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  • Study confirms: Debt collection has a positive influence on payment behavior. 

    Companies in Europe confirm the important role of the debt collection industry. In practice, they observe that the use of debt collection companies has a positive effect on the payment behaviour of both consumers and companies.

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  • Existential threat in Europe.

    Unpaid invoices increase the danger of existential threat of European companies. At 42 percent, profit losses are the most frequent effect if customers don't pay their bills on time or do not pay at all.

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  • Challenges facing receivables management until 2020.

    Cutting costs and digital transformation are central challenges for experts in receivables management. 49 percent are worried about not being able to keep pace with the digital transformation.

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  • International receivables: Country-specific expertise the key factor.

    Globally connected markets are making trading across borders more important. As a consequence, 25 percent of European companies assume that there will be a significant increase in the number of international invoices in the next two years.

EOS Magazine: What's also trending.

European Payment Practices 2017.

Are you interested in the results of the 'European Payment Practices' survey from previous years?

In the 'Press Releases' and 'Infographics' sections you will find the publications of the EOS Survey 'European Payment Practices' 2017.

For older surveys please contact us.

Debt Survey 2017.

What do people get into debt for? How do they feel about it? And what are the reasons for repayment problems? The answers to these and other questions are provided in the EOS 'Debt Survey' 2017. In a representative online poll, social research institute forsa asked consumers in Germany, Russia and the USA about their personal attitudes to debt and how they deal with it, and about their own current financial situation.

In the 'Press Releases' and 'Infographics' sections you can find out more about the EOS 'Debt Survey' 2017.

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