Nahaufnahme eines Vaters, der sein Baby in den Armen hält.

Receivables management for insurance companies and insurtechs

Der Versicherungsmarkt befindet sich in einem digitalen Umbruch. InsurTechs sind weitere Player am Markt und traditionelle Wege zum Versicherungsschutz werden durch vielfältige Zugangsmöglichkeiten erweitert. Versicherungsnehmer*innen gehen nicht mehr zwangsläufig den klassischen Weg per persönlichem Kontakt zum Versicherungsunternehmen bzw. -vermittler, sondern nutzen Onlineportale zum Abschluss einer Versicherung oder informieren sich über den Status der Versicherung im Kundenportal. Und beim Versicherungsabschluss sind moderne Zahlarten gefragt. Ein hybrider Vertrieb ist somit State of the Art!

Our strengths work to your advantage.

Recovering insurance claims since 1983 – you can count on our expertise
Receivables management to order: Fiduciary collection and guarantee rate
Targeted and fair communication – from contact channel and date of interaction to striking the right tone
Accessible around the clock seven days a week – with portal solutions from EOS
Analytical processes and self-learning systems – our recipe for future success
Across borders – EOS offers the right solutions for your receivables

Your specialist for insurance claims.

EOS receivables management meets all the requirements of a digital world. Thanks to modern communication methods such as EOS PayMail or the EOS Service Portal with live chat, digital payment methods such as Apple Pay and Barzahlen.de and the option of paying by voice with the help of the Google Assistant, policyholders can settle their receivables at any time and within 90 seconds using the payment method of their choice. However, the classic reminder letter or telephone call as well as personal visits to the site continue to achieve great success.

Benefit from EOS receivables management solutions that reach policyholders wherever they are.

Ein Team in einem modernen Collaborationsbereich eines Büros nimmt an einer Präsentation teil, bei der ein EOS Mitarbeiter vor einem digitalen Whiteboard zu branchenspezifischen Lösungen im Forderungsmanagement spricht.

Successful fiduciary collection.

We are familiar with your industry and know what makes it tick. EOS has been processing outstanding premiums since 1983. For fiduciary collection EOS deploys the ideal mix of communication methods. With all measures used for debt recovery the protection of your reputation has top priority.

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EOS guarantee rate.

Selling your receivables may not be an option for you because the BaFin (Federal Financial Supervisory Authority) is opposed to the transfer of receivables. With the EOS guarantee rate you combine the benefits of fiduciary collection with a guaranteed, immediate return of capital of the kind achievable through the sale of receivables. Benefit from this special fiduciary collection model!

Illustration of different communication channels such as mail or telephone.

Targeted communication with your customers.

When recovering your outstanding receivables EOS deploys the optimum mix of communication methods and manages the process using digital and in-person measures. These include:

Written reminder letters
Professional phone reminders in our five own call centers across Germany
The use of digital communication methods plus
Home visits to the policyholder.

EOS has a highly sophisticated database for the management of collection measures. Using algorithmic models and machine learning it can determine in each step of receivables recovery what the best next action is that will lead to a successful outcome.

EOS portals.
Digital touchpoints for you and your customers.

EOS Service Portal

Your customers can use the convenient payment options and live chat function with EOS.

EOS Space

Comprehensive self-service functions are available to you in our client portal.

Illustration of a human head filled with knowledge by smaller people in the form of a DNA strand and symetric shapes.

Software solution of the future.

With a self-learning and data-driven system, all processes used to recover receivables are analyzed and managed with a view to customer centricity. EOS is investing more than 90 million euros in this cutting-edge system developed in-house – an investment that is well worth it! We communicate with your policyholders on an equal footing and help you to obtain your money and keep your policyholders as customers. Thanks to this approach we find solutions that suit everyone – you, your policyholder and EOS.

We work worldwide to recover your receivables.

We even have a solution for policyholders who have moved abroad. Thanks to our international collection service, it is also possible to contact policyholders across borders. The IT platform EOS Global Collection allows global workflows by automatically transferring cases between our partners all around the world. It enables direct, transparent and fast communication in 180 countries.