Innovative receivables management for publishers and media companies

Many publishers and media companies sell their receivables to EOS. You too can take advantage of the clear benefits:

• Reduced workload for internal receivables department
• Fast recovery of funds
• Positive impact on balance sheet
• Financial risk transfers to debt collection specialist

For fiduciary collection EOS deploys the optimum mix of communication methods and manages the process using digital and in-person measures. These include:

• written reminder letters,
• professional phone reminders in our five own call centers across Germany,
• the use of digital communication methods plus
• home visits to your customers.

When it comes to communication, our constant aim is to maintain or restore your smooth relationship with your customer. Increasingly we are using artificial intelligence in this conjunction: We choose the most effective means of communication for the particular case and customer using all channels available, from traditional methods like letters and phone calls to digital communication via SMS, email and live chat or home visits. We find fair solutions that suit all parties – you, your customers, and EOS.

Thanks to a combination of modern analytical methods, automated process control and the longstanding experience of our EOS collection specialists, even large receivables portfolios can already be handled to the highest standard of quality. To constantly improve this system, EOS continues to embrace technological tools and is developing a self-learning debt collection system. With the help of cutting-edge machine learning processes, forecasts are produced on the future behavior of defaulting customers and the best steps to take next are calculated to ensure optimum use of communication channels and activities. This not only benefits you and EOS but is also in the interests of your customers, as fees can be reduced, and receivables settled more quickly.