Privacy Policy.

EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg
Germany

Phone: +49 40 2850-0
Fax: +49 40 2850 -1400
E-Mail: service@eos-did.com

Management Board: Jörg Schweda, Juliane Schmid

Court of registration: AG Hamburg HRB 115781
VAT ID: DE 273852134

You can contact the company data protection officer of EOS Holding GmbH at 

EOS Deutscher Inkasso-Dienst GmbH
for the attention of the Data Protection Officer
Steindamm 71
20099 Hamburg
Germany

or at the following e-mail address datenschutz@eos-did.com. 

This privacy policy applies to the collection of personal data on this website and the subsequent processing of this data by us.

When you visit our website de.eos-solutions.com, your device's browser automatically sends information to our website's server. This information is temporarily stored in a log file. The following information is collected without your intervention and stored until it is automatically deleted after three (3) days:

• IP address of the requesting computer,
• Date and time of access,
• Name and URL of the retrieved file,
• Website from which you reached the current website (referrer URL),
• Website that is accessed via our website;
• the browser used and, if applicable, the operating system of your computer and the name of your access provider.

We process the data for the following purposes:

• Ensuring a smooth connection to the website,
• Ensuring a comfortable use of our website,
• Evaluation of system security and stability and
• for further administrative purposes.

The legal basis for this data processing is our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR. Our legitimate interest follows from the purposes for data collection listed above. Under no circumstances do we use the data collected for the purpose of drawing conclusions about your person.

For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. It is necessary to provide a valid e-mail address so that we know who sent the enquiry and can answer it. Further information can be provided voluntarily.

Alternatively, you can contact us via the e-mail address provided. In this case, your personal data transmitted with the e-mail will be stored. If the contact is aimed at the conclusion or fulfilment of a contract, this processing is carried out in accordance with Art. 6 para. 1 lit. b GDPR.  If the purpose is to make other contact, this data processing is carried out in accordance with Art. 6 para. 1 lit. a GDPR.

The personal data collected by us will be deleted after the purpose has been fulfilled, unless we are legally obliged to continue processing it. The legal basis for this processing is Art. 6 para. 1 lit. c GDPR.

We only pass on your personal data to other companies in the EOS Group or other recipients if:

• you have given your express consent in accordance with Art. 6 para. 1 lit. a GDPR or
• the disclosure pursuant to Art. 6 para. 1 lit. f GDPR is necessary to protect our legitimate interests or those of a third party and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data, or
• there is a legal obligation for the disclosure pursuant to Art. 6 para. 1 lit. c GDPR or
• this is necessary for the initiation or fulfilment of contractual relationships with you in accordance with Art. 6 para. 1 lit. b GDPR or
• we have the data processed on our behalf in compliance with Art. 28 GDPR.

We use cookies on our website. These are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies do not cause any damage to your end device and do not contain any viruses, Trojans or other malware. Information is stored in the cookie that results in each case in connection with the specific end device used. However, this does not mean that we gain direct knowledge of your identity.

On the one hand, the use of cookies serves to make the use of our website more pleasant for you. For example, we use so-called session cookies to recognise that you have already visited individual pages of our website. These are automatically deleted after you leave our website. In addition, we also use temporary cookies to optimise user-friendliness, which are stored on your end device for a specified period of time. If you visit our website again to make use of our services, it is automatically recognised that you have already visited us and which entries and settings you have made so that you do not have to enter them again.

The cookies are divided into three categories: necessary, convenience, statistics and marketing:

The necessary cookies are required for the operation and basic function of our website. They enable the security-relevant functionality of this website. The data processed using cookies is required for the purposes mentioned to protect our legitimate interests or those of a third party in accordance with § 25 para. 2 TDDDG and Art. 6 para. 1 lit. f GDPR.

We use convenience cookies to make our website easier to use. If you visit our website again to use our services, it is automatically recognised that you have already visited us and which entries and settings you have made so that you do not have to enter them again.  The legal basis for this data processing is § 25 para. 1 s. 1 TDDDG and Art. 6 para. 1 lit. a GDPR (consent).

We use statistics cookies to improve our offering and to ensure that our website is designed to meet requirements and is continuously optimised. For this purpose, we collect data for anonymised statistics and analyse, for example, visitor numbers, page view statistics and user behaviour to adapt and improve our content and the website experience. The legal basis for this data processing is Section 25 para. 1 s. 1 TDDDG and Art. 6 para. 1 lit. a GDPR (consent).

We use marketing cookies to provide you with content that is relevant and of interest to you when you visit our website. For this purpose, we collect data for statistics and analyses, for example to determine visitor numbers and user behaviour and to adapt and improve our content and the website experience. The legal basis for this data processing is § 25 para. 1 s. 1 TDDDG and Art. 6 para. 1 lit. a GDPR (consent).

Cookie Management

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a notification always appears before a new cookie is set. Each browser differs depending on the cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. Follow the links below depending on which browser you are using:

• Microsoft Edge
• Firefox
• Chrome
• Safari
• Opera

Click here for more information about the individual cookies.

You can revoke any consent you have given via the cookie banner here.

With the tracking measures used, we want to ensure that our website is designed to meet your needs and is continuously optimised. We also use tracking measures to statistically record the use of our website and evaluate it for the purpose of optimising our offering for you.

The respective data processing purposes and data categories can be found in the corresponding tracking tools in this section.

The legal basis for this data processing is your consent in accordance with Art. 6 para. 1 lit. a GDPR.

Siteimprove Analytics

This website uses Siteimprove Analytics for the purposes described under the category "Statistics". Siteimprove Analytics is a web analytics service provided by Siteimprove GmbH. The information is stored and processed by Siteimprove on servers in Denmark. IP addresses are completely anonymised before the data collected can be viewed by EOS via the Siteimprove Suite. It is not possible to reverse the anonymisation of IP addresses or to assign IP addresses to collected data. 

We use Shariff buttons from the social networks Facebook, Twitter, LinkedIn and Xing on our website. The buttons are simple HTML links. We use the Shariff solution for this. With the Shariff solution, a script retrieves how often, for example, the share button on a page has been clicked: To do this, the script contacts the social network via the programming interfaces and retrieves the figures. Your personal data is not transmitted in this process. Instead of your IP address, only our server address is transmitted to Facebook and Twitter. You are only in direct contact with Facebook or Twitter when you become active. Before that, the social networks cannot collect any data about you. As long as you do not click on a link to share content, you remain invisible to the networks. If you click on the link, the obligation to provide information about data collection and processing no longer lies with us, but with the operator of the social network.

Links to videos from the provider YouTube (Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland) are integrated on our website. When you access a page on our website that contains such a video, a direct connection is established between your browser and the YouTube server after you have activated the video. YouTube then receives the information that you have visited our website with your IP address. If you click on the link to the video, your IP address will be forwarded to YouTube. We would like to point out that, as the provider of our website, we have no knowledge of the content of the transmitted data or its use by YouTube. Further information on this can be found in YouTube's privacy policy (https://www.youtube.com). 

You have the right:

• to request information about your personal data processed by us in accordance with Art. 15 GDPR;
• in accordance with Art. 16 GDPR, to immediately request the correction of incorrect or incomplete personal data stored by us;

• to request the deletion of your personal data stored by us in accordance with Art. 17 GDPR;
• to demand the restriction of the processing of your personal data in accordance with Art. 18 GDPR;
• in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transmitted to another controller;
• in accordance with Art. 7 para. 3 GDPR, to withdraw the consent previously granted to us at any time. The consequence of this is that we may no longer continue the data processing that was based on this consent in the future;
• to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR. As a rule, you can contact the supervisory authority of your place of residence or our company headquarters.

If your data is processed based on Art. 6 para. 1 lit. f GDPR, you have the right to object to the processing in accordance with Art. 21 GDPR.
If you wish to exercise your right to object, simply send an e-mail to datenschutz@eos-did.com with "EOS Deutscher Inkasso-Dienst GmbH – de.eos-solutions.com - Objection" in the subject line.

If your data is processed based on Art. 6 para. 1 lit. a GDPR, you have the right to object to the processing in accordance with Art. 7 para. 3 GDPR. If you wish to exercise your right to withdraw your consent, you can do so at point 6.2.

We use the common SSL (Secure Socket Layer) method on this website in conjunction with the highest level of encryption supported by your browser. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can recognise whether an individual website of our Internet presence is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.

We also use suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

This privacy policy is currently valid and was last updated in October 2024.