Receivables management for insurance companies and insurtechs.

The insurance market is undergoing a digital disruption. Insurtechs are the new players on the market and traditional approaches to insurance protection are being complemented by a diverse range of access options. Potential policyholders no longer necessarily take a traditional route by making personal contact to insurance companies or insurance brokers but instead use online portals to take out a policy or find out about the status of their insurance in a customer portal. And they expect to be able to pay for their policy using modern payment methods. This means that a hybrid sales operation is state-of-the-art!

EOS for insurance companies and insurtechs - Mother sitting on the sofa laughing with her daughter.

Digital Insurance Forum 2021
15. November 2021


Our strengths work to your advantage.

Your specialist for insurance claims.

EOS receivables management meets all the requirements of a digital world. Thanks to modern communication methods such as EOS Pay-Mail or the EOS service portal with live chat, digital payment methods such as Apple Pay and and the option of paying by voice with the help of the Google assistant, policyholders* can settle their receivables at any time and within 90 seconds using the payment method of their choice. However, the classic reminder letter or telephone call as well as personal visits to the site continue to achieve great success.

Benefit from EOS receivables management solutions that reach policyholders wherever they are.

Our services for you.

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  • Successful fiduciary collection

    We are familiar with your industry and know what makes it tick. EOS has been processing outstanding premiums since 1983. For fiduciary collection EOS deploys the ideal mix of communication methods. With all measures used for debt recovery the protection of your reputation has top priority.
    Learn more
  • EOS guarantee rate

    Selling your receivables may not be an option for you because the BaFin (Federal Financial Supervisory Authority) is opposed to the transfer of receivables. With the EOS guarantee rate you combine the benefits of fiduciary collection with a guaranteed, immediate return of capital of the kind achievable through the sale of receivables. Benefit from this special fiduciary collection model!

Targeted communication with your customers.

EOS communication channels - Telephony, Live-Chat in the EOS Serviceportal, Letter dispatch, Field service, Paymail, SMS.

When recovering your outstanding receivables EOS deploys the optimum mix of communication methods and manages the process using digital and in-person measures. These include:

  • Written reminder letters

  • Professional phone reminders in our five own call centers across Germany

  • The use of digital communication methods plus

  • Home visits to the policyholder.

EOS has a highly sophisticated database for the management of collection measures. Using algorithmic models and machine learning it is able to determine in each step of receivables recovery what the best next action is that will lead to a successful outcome.

EOS portals – digital touchpoints for you and your customers.

  • EOS Service Portal

    Your customers can use the convenient payment options and live chat function with EOS.
  • EOS Space

    Comprehensive self-service functions are available to you in our client portal.

Software solution of the future.

Young woman operating digital interface.

With a self-learning, data-driven system, all processes used to recover receivables are analyzed and managed with a view to customer centricity. EOS is investing more than €90 million in this cutting-edge system that it has developed in-house, an investment that is well worth it!

We communicate with your policyholders on an equal footing, and help you to obtain your money and keep your policyholders as customers. Thanks to this approach we find solutions that suit everyone – you, your policyholder, and EOS.

We work worldwide to recover your receivables.

Cross-border receivables processing

We even have a solution for policyholders who have moved abroad. Thanks to our international collection service, it is also possible to contact policyholders across borders. The IT platform EOS Global Collection allows global work flows by automatically transferring cases between our partners all around the world. It enables direct, transparent and fast communication in 180 countries.

Your personal point of contact.

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