The insurance market is undergoing a digital disruption. Insurtechs are the new players on the market and traditional approaches to insurance protection are being complemented by a diverse range of access options. Potential policyholders no longer necessarily take a traditional route by making personal contact to insurance companies or insurance brokers but instead use online portals to take out a policy or find out about the status of their insurance in a customer portal. And they expect to be able to pay for their policy using modern payment methods. This means that a hybrid sales operation is state-of-the-art!
Recovering insurance claims since 1983 – you can count on our expertise
Receivables management to order: Fiduciary collection and guarantee rate
Targeted and fair communication – from contact channel and date of interaction to striking the right tone
Accessible around the clock seven days a week – with portal solutions from EOS
Analytical processes and self-learning systems –
our recipe for future success
Across borders – EOS offers the right solutions for your receivables
EOS receivables management meets all the requirements of a digital world. Thanks to modern communication methods such as EOS Pay-Mail or the EOS service portal with live chat, digital payment methods such as Apple Pay and Barzahlen.de and the option of paying by voice with the help of the Google assistant, policyholders* can settle their receivables at any time and within 90 seconds using the payment method of their choice. However, the classic reminder letter or telephone call as well as personal visits to the site continue to achieve great success.
Benefit from EOS receivables management solutions that reach policyholders wherever they are.
When recovering your outstanding receivables EOS deploys the optimum mix of communication methods and manages the process using digital and in-person measures. These include:
Written reminder letters
Professional phone reminders in our five own call centers across Germany
The use of digital communication methods plus
Home visits to the policyholder.
EOS has a highly sophisticated database for the management of collection measures. Using algorithmic models and machine learning it is able to determine in each step of receivables recovery what the best next action is that will lead to a successful outcome.
With a self-learning, data-driven system, all processes used to recover receivables are analyzed and managed with a view to customer centricity. EOS is investing more than €90 million in this cutting-edge system that it has developed in-house, an investment that is well worth it!
We communicate with your policyholders on an equal footing, and help you to obtain your money and keep your policyholders as customers. Thanks to this approach we find solutions that suit everyone – you, your policyholder, and EOS.
We even have a solution for policyholders who have moved abroad. Thanks to our international collection service, it is also possible to contact policyholders across borders. The IT platform EOS Global Collection allows global work flows by automatically transferring cases between our partners all around the world. It enables direct, transparent and fast communication in 180 countries.