Digitalization and networking are making great strides and passenger expectations are changing. Mobile devices are facilitating the simple purchase of tickets at any time. Information like departure times and alternative connections with e.g. car or bike sharing options is available in real time. And the choice of suitable payment method is a given.
Regardless of whether conventional passenger transport or new mobility services are involved, receivables from unpaid season tickets, unpaid fines for not having a valid ticket etc., or for pay-by-the-minute services, do leave financial gaps. Closing these gaps involves a lot of work and costs money. So make life easier for yourself and engage EOS to do it for you. We’ll look after your receivables management.
Our experience is what makes us professionals. Even when it comes to the smallest amounts. We understand that one of the keys to success is finding out an address quickly. This applies in particular to recovering public transport-related fines and season ticket debts. This is why EOS does not just rely on its own data pool, but also uses other data pools with very high-quality address data.
You too can reap the rewards of our expertise by engaging EOS to handle your receivables management. Our common goal is to improve your liquidity through fast payment and protect your relationship with your customers.
Apart from the service portal, EOS also communicates by letter, phone, email or face-to-face contact. All of this is done with a view to approaching the defaulting payers using whichever method has the most chance of success.
This is made possible thanks to the combination of two factors: The decades of experience of our collection agents and the use of modern analytical processes. The result is a self-learning debt collection system that is already allowing EOS to automate individual dunning processes. This enables large debt portfolios to be processed in the highest quality.
Our plan for the future? An intelligent debt collection system that calculates the best next action to take at any point in time for each individual defaulting payer. This not only offers benefits to you and us but is also in the interests of your defaulting customers. Charges for unsuccessful measures can be reduced and therefore the debts can be paid back sooner. We have already successfully completed the first steps, so let’s work on this together.
Anto Zubak and Timo Seelmann, who are our specialists in this sector, are happy to answer your questions about digital debt collection. Benefit from the longstanding experience and broad portfolio of EOS.