In recent years, digital technologies have revolutionized entertainment and the ways we obtain information. E-paper, e-books, streaming or downloading music, movies and TV series as online services are now an integral part of the daily life of your customers. And they want it to be available 24/7 on their smartphones or preferred devices.
As the number of users constantly increases, so too does the risk of default on payments. Take the strain off your internal capacities and get EOS on board as a modern debt collection partner to effectively counteract payment irregularities.
Our longstanding experience is what makes us professionals, even when it comes to the smallest amounts. Reap the rewards of our expertise by engaging EOS to handle your receivables management. Our common goal is to improve your liquidity through fast payment while protecting your relationship with your customers.
As regards communication, our aim is always to maintain or restore your smooth relationship with your customer. Increasingly we are using artificial intelligence in this conjunction: We choose the most effective means of communication for the particular case and customer using all channels available, from traditional methods like letters and phone calls to digital communication via SMS, email and live chat or home visits.
We find fair solutions that suit all parties – you, your customers, and EOS.
Thanks to a combination of modern analytical methods, automated process control and the longstanding experience of our EOS collection specialists, even large receivables portfolios can already be handled to the highest standard of quality.
To constantly improve this system, EOS continues to embrace technological tools and is developing a self-learning debt collection system. With the help of cutting-edge machine learning processes, forecasts are produced on the future behavior of defaulting payers and the best steps to take next are calculated to ensure optimum use of communication channels and activities.
This not only benefits you and EOS but is also in the interests of your customers, as fees can be reduced and receivables settled more quickly.
Anto Zubak and Timo Seelmann, our specialists in this sector, are happy to answer your questions about digital debt collection. Benefit from the longstanding experience and broad portfolio of EOS.