Innovative receivables management for energy utilities

The consumer environment is fast, transparent and digital, and energy utilities are also undergoing rapid upheavals. Customer service is available 24/7 in customer portals or via apps, while insight into consumer information happens in real time. Customers can choose and execute online payment methods and instant payment options with just a click. And of course, billing is also direct and digital.

In conjunction with its receivables management, EOS is also responding to growing consumer demands by implementing innovative measures. For example, by offering modern communication tools like EOS Pay-Mail or the EOS Service Portal, where defaulting payers can settle their debts at any time using the payment method of their choice or contact EOS using a live chat function. Yet even the traditional reminder letter is still achieving successful outcomes, depending on the specific consumers concerned.

EOS for energy utilities - Wind turbines in open fields.

Energieforum Digital 2021
08. November 2021

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Our strengths work to your advantage.

Your specialist for outstanding receivables

Since 1999, following the deregulation of the electricity market, EOS has been supporting energy utilities with their B2C and B2B operations by providing customized, automated solutions for receivables management.

EOS knows the most effective method for approaching non-payers and working with them to find a fair solution. Benefit from the professionalism and caliber of the debt collection specialist so you can concentrate on your core business again.

Our services for you.

EOS services - Businessman and businesswoman are smilig at the camera.
  • Sale of receivables to EOS

    Numerous energy utilities sell outstanding final bill receivables portfolios to EOS. You too can take advantage of the clear benefits:
    • Reduced workload for internal receivables department
    • Fast recovery of funds
    • Positive impact on balance sheet
    • Financial risk transfers to debt collection specialist
    No charge for calculation of purchase price.
    Learn more
  • Fiduciary debt collection

    For fiduciary collection EOS deploys the optimum mix of communication methods and manages the process using digital and in-person measures. These include:
    • Written reminder letters
    • Professional phone reminders in our five own call centers across Germany
    • The use of digital communication methods plus
    • Home visits to your customers
    With all measures used for debt recovery the protection of your reputation has top priority.
    Learn more

EOS portals – digital touchpoints for you and your customers.

  • EOS Service Portal

    Your customers can use the convenient payment options and live chat function with EOS.
  • EOS Space

    Comprehensive self-service functions are available to you in our client portal.

Targeted communication with your customers.

EOS communication channels - Telephony, Live-Chat in the EOS Serviceportal, Letter dispatch, Field service, Paymail, SMS.

Apart from the service portal, EOS also communicates by letter, phone, email or face-to-face contact. All of this is done with a view to approaching the defaulting payers using whichever method has the most chance of success. In this context, EOS is increasingly making use of artificial intelligence and is reaching your customers precisely where the likelihood of a successful outcome is highest. 

Software solution of the future.

Young woman operating digital interface.

Our plan for the future? An intelligent debt collection system that calculates the best next action to take at any point in time for each individual defaulting payer. This not only offers benefits to you and us but is also in the interests of your defaulting customers. The charges for unsuccessful measures can be reduced and therefore the debts can be paid back sooner. We have already successfully completed the first steps, so let’s work on this together.

This is made possible thanks to the combination of two factors:

  1. The decades of experience of our collection agents

  2. The use of modern analytical processes

The result is a self-learning debt collection system that is already allowing EOS to automate individual dunning processes. This enables large debt portfolios to be processed in the highest quality.

Suitable solutions for your receivables.

Cross-border debt recovery also possible

With the support of our EOS subsidiaries all around the world and an international network of partners EOS can also help you with cross-border collections, for example in the event of non-payers who have moved abroad.

More power to your receivables management

Regardless of whether you are a municipal utility or energy group, a local default supplier or national provider, EOS can process your unenforceable and enforceable receivables.


Your personal points of contact.

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