The consumer environment is fast, transparent and digital, and energy utilities are also undergoing rapid upheavals. Customer service is available 24/7 in customer portals or via apps, while insight into consumer information happens in real time. Customers can choose and execute online payment methods and instant payment options with just a click. And of course, billing is also direct and digital.
In conjunction with its receivables management, EOS is also responding to growing consumer demands by implementing innovative measures. For example, by offering modern communication tools like EOS Pay-Mail or the EOS Service Portal, where defaulting payers can settle their debts at any time using the payment method of their choice or contact EOS using a live chat function. Yet even the traditional reminder letter is still achieving successful outcomes, depending on the specific consumers concerned.
Recovering final bill receivables since 1999 – you can count on our expertise
Receivables management on request: Sale of receivables and fiduciary collection
Accessible around the clock seven days a week, with portal solutions from EOS
Targeted and fair communication – from contact channel and timing of interaction to striking the right tone
Analytic processes and self-learning systems –
our recipe for future success
More power to your receivables management – we offer suitable solutions for your receivables
Since 1999, following the deregulation of the electricity market, EOS has been supporting energy utilities with their B2C and B2B operations by providing customized, automated solutions for receivables management.
EOS knows the most effective method for approaching non-payers and working with them to find a fair solution. Benefit from the professionalism and caliber of the debt collection specialist so you can concentrate on your core business again.
Apart from the service portal, EOS also communicates by letter, phone, email or face-to-face contact. All of this is done with a view to approaching the defaulting payers using whichever method has the most chance of success. In this context, EOS is increasingly making use of artificial intelligence and is reaching your customers precisely where the likelihood of a successful outcome is highest.
Our plan for the future? An intelligent debt collection system that calculates the best next action to take at any point in time for each individual defaulting payer. This not only offers benefits to you and us but is also in the interests of your defaulting customers. The charges for unsuccessful measures can be reduced and therefore the debts can be paid back sooner. We have already successfully completed the first steps, so let’s work on this together.
This is made possible thanks to the combination of two factors:
The decades of experience of our collection agents
The use of modern analytical processes
The result is a self-learning debt collection system that is already allowing EOS to automate individual dunning processes. This enables large debt portfolios to be processed in the highest quality.
With the support of our EOS subsidiaries all around the world and an international network of partners EOS can also help you with cross-border collections, for example in the event of non-payers who have moved abroad.
Regardless of whether you are a municipal utility or energy group, a local default supplier or national provider, EOS can process your unenforceable and enforceable receivables.