Forderungsmanagement E-Commerce - EOS in Germany
A young woman with short hair wearing a light blue blouse looks at her cell phone and smiles

Flexible receivables management in e-commerce

Whether you are trading offline, online or on multiple channels, and selling digital or material goods, your customers expect fast and modern solutions. They require ordering and customer service around the clock, payment methods and delivery times to order, and all of this preferably available with just one click from mobile or stationary devices.

From our more than 50 years of experience in e-commerce we know that to be able to respond quickly and flexibly to new requirements you need innovative solutions. This applies to your core business as well as receivables management. You can count on EOS. Entrust us with your customers.

For a successful future.

Your specialist for outstanding receivables.

As a subsidiary of the Otto Group, EOS has been processing receivables from the mail order segment since the company was established in 1974. As our client, you can benefit for example from our experience in recovering small receivables and in locating and approaching non-payers whose whereabouts are unknown or who have moved abroad. 

Whether you are interested in fiduciary collection or selling your receivables, the respectful interaction with your customers and the preservation of your reputation are especially important to EOS. That's why we design our payment agreements to be realistic so that your customers will still be your customers in the future as well.
EOS Dienstleistungen - Geschäftsmann und Geschäftsfrau lächeln in die Kamera.

Sale of receivables for immediate liquidity.

For more than 30 years, EOS has been buying receivables portfolios of varying composition. The evaluation and calculation of the purchase price is free of charge for you. Transfer your financial risk to EOS.

Learn more.

Transparency in the fiduciary collection process.

As the owner of the receivables you pull the strings. EOS offers you effective ongoing processing of your outstanding receivables. Even if they have been owed for decades, EOS achieves recovery of funds.

Learn more.

EOS portals.
Digital touchpoints for you and your customers.

EOS Serviceportal für Ihre Kund*innen.

EOS Service Portal

Your customers can use the convenient payment options and live chat function with EOS.
Learn more
EOS Space - Unser Mandantenportal.

EOS Space

Our client portal provides a comprehensive range of self-service functions.
Learn more
Illustration of different communication channels such as mail or telephone.

Targeted communication with your customers.

EOS offers individualized solutions for contacting your defaulting customers, from traditional communication channels like letter, phone, SMS and email to our own innovative tools like EOS PayMail. It is all exactly as you need it for your customers. Contact channel and timing are just as customizable as the tone or language used. On request, our field service can also pay personal visits to defaulting payers.
Illustration of a human head filled with knowledge by smaller people in the form of a DNA strand and symetric shapes.

Software solution of the future.

Our plan for the future? An intelligent debt collection system that calculates the best next action to take at any point in time for each individual defaulting payer. This not only offers benefits to you and us but is also in the interests of your defaulting customers. Charges for unsuccessful measures can be reduced and therefore the debts can be paid back sooner. We have already successfully completed the first steps, so let’s work on this together. This is made possible thanks to the combination of two factors:
  1. The decades of experience of our collection agents
  2. The use of modern analytical processes
The result is a self-learning debt collection system that is already allowing EOS to automate individual dunning processes. This enables large debt portfolios to be processed in the highest quality.

Your personal points of contact.