Flexible receivables management in e-commerce

Whether you are trading offline, online or on multiple channels, and selling digital or material goods, your customers expect fast and modern solutions. They require ordering and customer service around the clock, payment methods and delivery times to order, and all of this preferably available with just one click from mobile or stationary devices.

From our more than 40 years of experience in e-commerce we know that to be able to respond quickly and flexibly to new requirements you need innovative solutions. This applies to your core business as well as receivables management. You can count on EOS. Entrust us with your customers

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For a successful future.

Your specialist for outstanding receivables

As a subsidiary of the Otto Group, EOS has been processing receivables from the mail order segment since the company was established in 1974. As our client, you can benefit for example from our experience in recovering small receivables and in locating and approaching non-payers whose whereabouts are unknown or who have moved abroad. 

Whether you are interested in fiduciary collection or selling your receivables, the respectful interaction with your customers and the preservation of your reputation are especially important to EOS. This is why we design our payment agreements to be realistic so that your customers will still be your customers in the future as well.

Our services for you.

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EOS portals – digital touchpoints for you and your customers

  • EOS Service Portal

    Comprehensive self-service functions are available to you in our client portal.
  • EOS Space

    Comprehensive self-service functions are available to you in our client portal.

Targeted communication with your customers

EOS communication channels - Telephony, Live-Chat in the EOS Serviceportal, Letter dispatch, Field service, Paymail, SMS.

EOS offers individualized solutions for contacting your defaulting customers, from traditional communication channels like letter, phone, SMS and email to our own innovative tools like EOS PayMail. It is all exactly as you need it for your customers.

Contact channel and timing are just as customizable as the tone or language used. On request, our field service can also pay personal visits to defaulting payers.

Software solution of the future.

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Our plan for the future? An intelligent debt collection system that calculates the best next action to take at any point in time for each individual defaulting payer. This not only offers benefits to you and us but is also in the interests of your defaulting customers. Charges for unsuccessful measures can be reduced and therefore the debts can be paid back sooner. We have already successfully completed the first steps, so let’s work on this together.

This is made possible thanks to the combination of two factors:

  1. The decades of experience of our collection agents
  2. The use of modern analytical processes

The result is a self-learning debt collection system that is already allowing EOS to automate individual dunning processes. This enables large debt portfolios to be processed in the highest quality.

Your personal points of contact.

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