Are your receivables weighing down your balance sheet? EOS can take over your distressed assets. Tailored solutions from a single source, whether your assets are secured, unsecured or real estate.
We have opened our new location near the former Tempelhof Airport. Currently 110, soon to be 150 employees, operate professional and fair debt collection there.
Since April 2024, Michael Hoppe is an honorary member of the executive committee of the BDIU. In this interview, Michael talks about his role in the industry association.
Successful fiscal year in all three regions: EOS Board members Carsten Tidow (Eastern Europe), Sebastian Pollmer (Western Europe), and Dr. Stephan Ohlmeyer (Central Europe) take stock.
As a buyer and service provider in European receivables management, EOS combines success with responsibility. Marwin Ramcke and Dr. Eva Griewel provide insights into the 2024/25 fiscal year.
Currently, fraudulent emails are circulating in which alleged Amazon claims are made in the name of EOS Deutscher Inkasso-Dienst – affected individuals should not pay under any circumstances.
How is AI reshaping the financial sector? In this interview, Dobrin Mirevski and Paul Baltag share their views on upcoming changes – from ethical automation to real-time decision-making.
Plain language helps companies and consumers alike. In this interview, an expert in the field explains why that is so and why it is especially important in the debt collection segment.
The central question in responsible debt collection is: How do we handle defaulting consumers? As EOS demonstrates, there is more than one good answer to this question.
Almost half of EOS national subsidiaries work with Kollecto+. The digital collection system is making great strides and offers customers and consumers alike many benefits.
Commitment to strategy: Sustainability is becoming a success factor for financial companies. ESG experts at EOS are driving environmentally conscious and socially responsible action internationally.
The EOS Board on the 2023/24 financial year: How business has developed in the regions, why sustainability remains a key focus area, and how EOS is optimally prepared for the future.
Now for the third time, EOS was calling on its employees to take part in the innovation contest. The goal: promoting international collaboration and enhancing performance.
Whether they are a bank, energy utility, telecoms or e-commerce firm, EOS helps businesses from a wide range of sectors to reliably plan ahead by purchasing their unsecured receivables.
In Poland and southeastern Europe, IFC (International Finance Corporation) and EOS apply strict ESG criteria covering social and environmental aspects when buying NPL portfolios.
“Programmed revolution”: The EOS Group is optimizing its digital receivables management with robotic process automation, freeing up staff for more complex and creative tasks.
Generative AI offers companies enormous potential. The Otto Group reduces these risks with its in-house ogGPT tool. The EOS Group also benefits from this.
Already, generative AI can handle a lot of typical tasks in financial services companies. EOS is testing how chatbots can reduce employee workload even more and improve their efficiency.
A survey reveals that generative AI like ChatGPT offers companies potential applications in numerous areas. In the area of risk and finance, it also harbors untapped potential.
The number of unusable properties is growing, partly as a result of increasing requirements for sustainability. EOS is developing new areas of expertise to bring stranded assets like these back onto the market.
In this interview, the members of the Board of the EOS Group talk about the positive developments in fiscal 2022/23, employees, diversity, and the responsibility of debt collection companies.
Using cutting-edge technology, EOS protects the data of customers and consumers from attacks by criminals. The new cyber-shield “Iron EOS” makes this an even faster and more efficient process.
A lack of financial education can accelerate the path to excessive personal debt, especially among young people. With its debt collection expertise, EOS supports financial literacy programs that aim to counter such developments.
Cross-border receivables present both logistical and legal challenges. Car rental company Hertz relies on the expertise of EOS for its international debt collection.
EOS is active in 180 countries with its own companies or selected partners. Banks that regularly sell cross-border debts to EOS also profit from this network.
The Hamburg Higher Regional Court has upheld an appeal brought by the Association of Consumer Centres against EOS Investment GmbH. EOS has lodged an appeal.
EOS receives the German Award for Sustainability Projects in recognition of the non-profit finlit foundation. Jury won over by the educational concept for handling money and debt.
Who saves more, who makes decisions more confidently, and who has greater financial reserves? An EOS study reveals how differently men and women handle financial issues – and suggests possible reasons.
EOS in France is planting trees to aid reforestation. Read here how the campaign is reinforcing employee awareness of climate protection and contributing to a more sustainable future.
How have rising prices affected the financial situation of consumers? An EOS study reveals that many people have had to take on debt to compensate for inflation.
Do you think young people have no desire to deal with their own finances? As a recent survey shows, this is certainly not the case. The level of interest is great – as are their fears for the future.
Record inflation and rising energy prices threaten the purchasing power of companies and their ability to invest: Here is how you can mitigate the effects.
EOS has joined forces with other debt collection service providers to form associations. Their aim: to provide a standardized framework of action for the industry that treats everyone involved fairly.
Many European companies are concerned about their survival, as a growing number of consumers and business customers are paying outstanding invoices late or not at all.
Survey reveals that companies have failed to digitalize their receivables management during the pandemic. What companies should do now to counter poor payment practices and repayment rates.
Sustainable financial sector: EOS and IFC are buying up non-performing loans and distressed real estate so that financial institutions in Bosnia and Herzegovina, Croatia, Serbia and Romania can improve their liquidity faster.
Joining the UN Global Compact is helping EOS to devise a strategy for its corporate social responsibility. How can the goals of the initiative be applied to your own business?
EOS has greatly expanded its expertise in the processing of non-performing secured loans in recent years. Experts from two EOS countries share their experiences and provide insights into two very different markets.
In cases of identity fraud, EOS does everything in its power to help the victim of alleged fraud. Andreas Behmenburg, Regional Sales Manager for EOS in Germany, explains the company’s options.
When goods are ordered under a false name, retailers are often left with the costs. RISK IDENT has developed a software that uses artificial intelligence to put a stop to identity fraud in e-commerce.
Jürgen Borgartz, Managing Director of EOS Deutschland, describes what digitalization means for him and provides insight into the added value of the digital transformation at EOS.
Marwin Ramcke leads the EOS Group as new CEO. In this interview he reveals his plans for the future and discusses the challenges he sees managers facing today.
Nearly two thirds of European companies are already using chatbots – and this number is growing. But they are still leaving a lot of potential untapped.
The EU has issued an action plan to reduce NPLs. In this interview, Freda Stockfleth explains what measures the EU has devised and the potential positive and negative effects for everyone involved.
In many cities around the world, buildings are lying empty and falling into disrepair. EOS is making sure that these properties can be used again. It’s a win-win scenario!
The COVID-19 pandemic has made international debt collection even more challenging. The EOS partner network is a reliable point of contact during the crisis too – thanks also to an efficient IT platform.
How can business practices improve the world? The corporate responsibility strategy of EOS consists of four actionable areas. Its motto: Changing for the better.
In this interview, Justus Hecking-Veltman, CFO of the EOS Group, explains what makes EOS so resilient and how the company aims to exploit new opportunities after this exceptional year.
Diverse teams are more successful, says diversity expert Tijen Onaran. In this interview she reveals how companies can create diversity and equal opportunities in the workplace.
The secured debt portfolio business is growing, especially at the EOS national subsidiaries in France and in Bosnia and Herzegovina. An important advantage they have is the Group’s good name.
As the technological options available have increased in recent years so too have consumer expectations about the accessibility of customer service. Nowadays, many companies are using chatbots to ensure faster, round-the-clock processing of customer issues. At EOS too, virtual assistants are giving defaulting payers information and thus providing support to service personnel.
Data protection is not nearly as boring as it is made out to be, at least according to Senior Privacy Officer Stephan Bovermann. In this article he explains how EOS deals with sensitive data.
When selling receivables the aim is to get a purchase price that is as fair as possible. To guarantee this to the seller, a purchaser like EOS first of all has to get to know the portfolio. Before submitting an offer, the portfolio is thoroughly scrutinized.
Kollecto+ is the centralized debt collection platform of the EOS Group. After years in development, the rollout has been completed by EOS in Croatia, the first of many countries to introduce the software. A progress report.
According to Andreas Behmenburg, now is the time to arrange for professional receivables management. In this interview he explains how companies can find a reputable debt collection partner.
Through the establishment of its Cross-border Center 10 years ago, EOS found a way of recovering money across national borders. Since then, a strong global network of partners has been created.
Personal information for money? An EOS survey shows that more than a third of Germans are prepared to sell their data for the right kind of compensation.
The EOS Group will provide the President of the German Association of Debt Collection Companies (BDIU) for another four years. Kirsten Pedd, Chief Compliance Officer and Head of Public Affairs for the international financial services provider, has been reappointed to the role.
Through the finlit foundation, EOS is committed to improving financial literacy to help counter excessive personal debt. The foundation’s first initiative is focusing on children.
Debt collection companies use disreputable practices and are only worth engaging if you are a big company anyway. There are a lot of such misconceptions about debt collection. We’ve looked at the most persistent ones.
The KPIs from the 2019/20 Annual Report show that EOS is performing very strongly. But what’s behind this success? In this interview, EOS CEO Klaus Engberding gives us a look behind the scenes.
With revenue up by over 30 percent, Eastern Europe is celebrating record gains. In several countries, EOS is gaining ground with substantial investments in secured and unsecured receivables.
In fiscal 2019/20, EOS continued to step up its activities as a globally operating financial investor. The use of modern technology is the driver of success.
Investments in commercial real estate increased almost everywhere in Europe in 2019. However, Brexit is claiming its victims in this growing market too. See our infographic for the exact figures.
Basing loan repayments on income offers a lot of benefits, not just for society but sometimes for the environment as well. In this interview, Australian economist Bruce Chapman explains what these benefits are.
At EOS partner company Svea Finans, a debt collection service provider in Norway, customer service personnel are working with an AI system that helps them make the right decisions when talking to defaulting payers.
After almost 25 years in the fiduciary collection segment, debt collection service provider EOS Aremas and the Belgian bpost bank have taken the next step, with a record-breaking NPL deal. Two of the main players tell us why the partnership works so well.
Digitalization insufficient: Over half of European companies rate themselves poorly. This is shown by the EOS survey “European Payment Practices” 2019. Where are the weaknesses?
For the last eight years Katja Wolf has been phoning up to 70 defaulting payers a day. In this interview she talks about her experiences as a call center agent.
If you take a closer look, you will see that in most cases, artificial intelligence is still in its infancy. But what actually differentiates weak AI from strong AI?
More and more investors value EOS as a purchaser of problematic real estate (loan) portfolios, because the financial services provider has acquired a lot of experience of evaluating real estate in the loan business.
EOS in Hungary has signed an agreement with UniCredit Bank on the purchase of non-performing loans (NPLs). The secured forward-flow components of the deal represent new territory for the company.
EOS Group national subsidiaries use the knowledge platform to become collectively smarter. The analytics platform will become the AI ‘super brain’ of the EOS Group.
In matters of data security there’s still work to do. An EOS survey shows that top decision-makers in European firms see cyber security as a trending issue.
How and where do I best address my customers? New AI systems are determining this using insights from behavioral economics. What are the consequences for business?
The bank's insolvency was the start of a global chain reaction. One of the world's biggest financial crises followed. Is the danger of the domino effect threatening again?
In online retail, even just a handful of data is enough to yield a valid credit score. A research paper by the Frankfurt School of Finance & Management shows how informative our digital footprint can be.
AI systems invest money, make diagnoses, steer cars and identify wanted persons. But who is liable if AI makes a mistake when carrying out such sensitive tasks?
The EOS survey “European Payment Practices” 2019 shows that only 28 percent of European companies offer digital payment. Will the EU Directive PSD2 create momentum in the market?
Credit card firms and technology giants like Apple and Google are the front runners in mobile payment. But what are the prospects for a European solution?
AI systems can provide a digital coach that supports every phone call in the call center and analyzes conversations. But are both parties more satisfied at the end of the call?
Missing walls, no power, illegally built: anyone purchasing debts secured against property in Eastern Europe needs to check every deal thoroughly first.
Artificial intelligence (AI) will not do away with a lot of jobs but make them more interesting by taking over routine tasks. The key to success: clean databases.
Payment practices in Europe have never been as good as they are today. But for how much longer? The EOS survey “European Payment Practices” 2019 shows how nervous companies are.
Artificial intelligence can identify illness, help in the operating theater and beat world champions at chess. But things do go wrong. So how does AI learn to do the right thing?
When people or companies cannot service their loans, this isn’t the end. This infographic explains why specialists like the EOS Group purchase non-performing loans – and how this benefits all parties.
In an increasingly more complex world, companies also have to meet more exacting demands – whether they relate to international collaboration, data analysis and IT or feedback and leadership. Here are examples of three approaches from the EOS universe.
Investments in debt purchases: Dr Andreas Witzig, Member of the EOS Group’s Board of Directors, on the development of revenues in the Western European and North American regions.
Andreas Kropp, Member of the EOS Group’s Board of Directors, explains how EOS Consolidated increased its investments in debt purchases in Germany by almost 24 percent in 2018/19.
Agile working helps EOS respond faster to changes on the market. But how do employees and companies best approach the topic? EOS Scrum Master Dirk Hofmann reveals three methods.
Together with ServDebt, EOS recently purchased additional debt packages in Portugal with a total value of some EUR 800 million. It’s a success story that started with an experiment.
If a competitor is out in front, the urge to keep up increases – at any price. An example from EOS Poland shows why it is sometimes cleverer to remain level-headed.
The problem with buzzwords like “AI” and “analytics” is that everyone has a different understanding of them. The new EOS Center of Analytics Academy is building a common knowledge base – across national borders.
A robot as a colleague? Even though Pacioli is not quite as tangible, the results from the software certainly are. What robotic process automation is all about and how it can reduce a team’s workload.
KYC requirements cost the financial sector billions annually. Can blockchain systems reduce the costs? We talked with Michael F. Spitz, CEO of Commerzbank innovation subsidiary Main Incubator.
Europe’s banks are selling their non-performing loans – but to whom? This infographic explains the market for NPLs, names the key players, and depicts the situation in crisis-hit countries.
A sought-after IT expert comes to the company and provides training – not just to EOS employees but also to outsiders. That’s the idea behind the EOS Tech Lab.
Incorporating the collection process into the device most people use to organize their day sounds like a good idea. An international EOS team has done just that with their smartphone app for debtors.
No phone call can replace a personal conversation – that’s why Karel Smerak’s day often starts at the airport. We accompanied the specialist for debt purchases in Eastern Europe for a week.
It sounds paradoxical. Why would a company constantly buy the bad debts of another company? We explain how forward flow transactions work and who benefits from them.
The Kollecto+ Board is lifting cooperation at EOS to the next level. The international team is responsible for the ongoing development of web-based cloud-ready software in 12 countries.
Large volumes of data come with a lot of responsibility. The profession of Data Analyst is one of the most interesting lines of work in the big data era.
A single software platform for a dozen countries? EOS experts explain how that can work without anyone losing out. The web-based, cloud-ready solution is called Kollecto+.
The walls are virtual, but the risks are real. EOS is protecting its valuable data with what are known as penetration tests. This is how white hat hacking works.
EOS in France has bought a large NPL portfolio from CIF. For EOS the multi-million deal is one of the largest debt purchases ever; for CIF it is an attractive way to further reduce its NPL volume.
Invoice written, money received – the ideal scenario for businesses. But if the money doesn’t appear it may also have something to do with your invoicing. These eight reasons at least are avoidable.
How high are debt collection fees allowed to be? What are the rules governing first-party debt collection? What is the situation with the official oversight of debt collection? Kirsten Pedd, Head of Public Affairs at the EOS Group, gives us the answers.
The ECB wants to pick up the pace: non-performing loan volumes amongst Europe's financial institutions should be falling faster. A proposal now makes the time horizon clear.
Customers of Würth in Hungary pay their bills faster since the building technology giant has partnered up with EOS. All without damaging customer relations.
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