Settle claim

Handled with focus and understanding.

When agreed payments are not made, securing movable assets may become a necessary step. Our Car Management service supports clients in handling this process professionally, transparently, and in close coordination.

Once instructed, our field service employees personally contact the customers concerned and visit the agreed locations. If the initial contact attempt is unsuccessful, additional visits are made at different times of the day to increase the likelihood of reaching the customer and to facilitate an amicable solution.

Structured processes and complete transparency

All measures are coordinated with our clients in advance and documented in full. This includes detailed records of all activities performed, photographic documentation, regular status updates, and a final report.

Through our personal presence on site, we create transparency regarding the situation, provide reliable information to support further decision-making, and help our clients manage their cases efficiently and transparently.

Our services

 

Dealer site clearance

  • Fast and professional handling, for example in the event of impending insolvencies.

Asset recovery with photographic documentation

  • If continuation of the agreement is no longer desired, we recover the movable asset by mutual agreement and arrange its transportation.

Criminal complaint and asset tracing

  • If an asset cannot be recovered as agreed, we can, upon request, file a criminal complaint and monitor the tracing process.

Recovery of returned leased assets

  • Following the end of a lease agreement, we recover the leased asset and coordinate its onward transportation with you.

How you benefit.

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Professional protection of your brand

Protect your brand through the professional and reputable conduct of our permanently employed field service employees.

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Reliable end-to-end transport solutions

Benefit from our network of trusted transport partners, providing the secure transportation of movable assets to any designated location whenever required.

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Efficient and transparent asset disposal

If you choose not to handle the disposal yourself, you can rely on our network of reputable disposal partners, who purchase professionally appraised assets at dealer purchase prices.

Your personal contact partner