Information obligations
Customers & Prospective Customers
Below, we provide you with information regarding the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Data controller
EOS Immobilienworkout GmbH
Aktienstraße 53
45473 Mülheim an der Ruhr
Contact details of the Data Protection Officer
Data Protection Officer at EOS Immobilienworkout GmbH, Aktienstraße 53, 45473 Mülheim an der Ruhr, or via [email protected] . If you contact us by email, please state ‘EOS Immobilienworkout GmbH’ (as the data controller) in the subject line, along with the reason for your enquiry.
Purposes of processing and legal basis
We process data from business owners or employees of companies for the purposes of entering into a contract and fulfilling the contract in accordance with Article 6(1)(b) of the GDPR.
We process data relating to contact persons on the basis of our legitimate interests in processing for the purposes of direct marketing in accordance with Article 6(1)(f) of the GDPR.
Furthermore, we process data on the basis of our legitimate interests in the establishment, exercise or defence of legal claims, as well as for internal administrative purposes, quality assurance through technical system maintenance and a consistent approach to customers and prospective clients within the group of companies in accordance with Article 6(1)(f) of the GDPR. We store this data for the duration of the statutory limitation periods or for as long as and to the extent that such processing takes place.
Where we are legally obliged to do so, we process data in accordance with Article 6(1)(c) of the GDPR.
Data categories and data sources
We process the following categories of data: master data, address data, communication data and contract data. The data was provided to us by you or your organisation, or obtained from publicly available data sources.
Recipients
We only disclose data to other companies within the EOS Group, service providers (e.g. postal services, telecommunications) or data processors for the purposes of processing set out above. In certain cases, we may be legally obliged to disclose your data to public authorities, e.g. under tax legislation.
Wherever possible, we work exclusively with European providers. If this is not possible in certain cases – for example, because no suitable service is available – we also use service providers based outside the European Union. Data storage and processing generally take place in data centres within the European Union. In exceptional cases where your data is processed outside the EU, EOS ensures that the provisions of Articles 44 et seq. of the GDPR are complied with.
Duration of storage
Personal data is processed until the purposes set out above have been fully achieved. This also includes obligations to provide evidence and statutory retention obligations, inter alia, in accordance with the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
Rights of the data subject
Provided the legal requirements are met, you are entitled to the following rights under Articles 15 to 21 of the GDPR: the right of access, rectification, erasure, restriction of processing and data portability.
Furthermore, provided the legal requirements are met, you have the right to object to processing based on Article 6(1)(f) of the GDPR.
Right to lodge a complaint with the supervisory authority
Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority for your usual place of residence, your place of work or our registered office. The supervisory authority responsible for our company is: Die Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestr. 2 – 4, 40213 Düsseldorf.
Below, we provide you with information regarding the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Data controller
EOS Immobilienworkout GmbH
Aktienstraße 53
45473 Mülheim an der Ruhr
Contact details of the Data Protection Officer
Data Protection Officer at EOS Immobilienworkout GmbH, Aktienstraße 53, 45473 Mülheim an der Ruhr, or via [email protected] . When contacting us by email, please state ‘EOS Immobilienworkout GmbH’ (as the data controller) in the subject line, along with the reason for your enquiry.
Purposes of processing and legal basis
We process data from business owners or employees of companies for the purposes of entering into a contract and fulfilling the contract in accordance with Article 6(1)(b) of the GDPR.
Furthermore, we process data on the basis of our legitimate interests in establishing, exercising or defending legal claims, as well as for internal administrative purposes, quality assurance through technical system maintenance and a consistent approach within the group of companies in accordance with Article 6(1)(f) of the GDPR.
Where we are legally obliged to do so, we process data in accordance with Article 6(1)(c) of the GDPR.
Data categories and data sources
We process the following categories of data: master data, address data, communication data, contractual data, and bank and payment transaction data. The data from the aforementioned categories was provided to us by you.
Recipients
We only disclose data to other companies within the EOS Group, service providers (e.g. postal services, telecommunications) or data processors for the purposes of processing set out above. In certain cases, we may be legally obliged to disclose your data to public authorities, e.g. under tax legislation.
Wherever possible, we work exclusively with European providers. If this is not possible in certain cases, e.g. because there is no suitable service available, we also use service providers based outside the European Union. Data storage and processing generally take place in data centres within the European Union. In exceptional cases where your data is processed outside the EU, EOS ensures that the provisions of Articles 44 et seq. of the GDPR are complied with.
Duration of storage
Personal data is processed until the purposes set out above have been fully achieved. This also includes obligations to provide evidence and statutory retention obligations, inter alia, in accordance with the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
Rights of the data subject
Provided the legal requirements are met, you are entitled to the following rights under Articles 15 to 22 of the GDPR: the right to access, rectification, erasure, restriction of processing and data portability.
Furthermore, provided the legal requirements are met, you have the right to object to processing based on Article 6(1)(f) of the GDPR.
Right to lodge a complaint with the supervisory authority
Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority for your usual place of residence, your place of work or our registered office. The supervisory authority responsible for our company is: Die Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestr. 2 – 4, 40213 Düsseldorf.
(August 2026)
Below, we provide you with information in accordance with Articles 13 and 14 of the GDPR regarding the processing of your data.
The data controller
EOS Immobilienworkout GmbH
Aktienstraße 53
45473 Mülheim an der Ruhr
[email protected]
Contact details of the Data Protection Officer
Data Protection Officer at EOS Immobilienworkout GmbH, Aktienstraße 53, 45473 Mülheim an der Ruhr or at [email protected] .
Purposes of processing
Data processing is carried out for the purpose of debt management within the framework of contract fulfilment or the pursuit of legal claims. This also includes the optimised, data-driven management of debt collection measures, quality assurance through technical system maintenance, and compliance with statutory retention obligations.
Legal basis
The processing of your data is necessary, in accordance with Article 6(1)(b) of the GDPR, for the performance of a contract with our client or with the creditor, and thus also for the resulting payment obligation. Furthermore, data processing is necessary pursuant to Article 6(1)(f) of the GDPR to safeguard our legitimate interests or those of the client/creditor as a third party. These legitimate interests relate to the claim against you.
Where processing is carried out to fulfil statutory (retention) obligations, the legal basis is also Article 6(1)(c) of the GDPR.
Data categories and data sources
We process the following categories of data: master data, communication data, contract data, debt data and, where applicable, payment information. The data from the aforementioned categories has been provided to us by our client, i.e. the creditor of the claim, one of the recipients listed below or, where applicable, by you.
Recipients
As part of the debt collection process, we will transfer your data to our client and, where applicable, to the following categories of recipients, provided this is necessary for the recovery of the debt: assignees, credit reference agencies, service providers, third-party debtors, registration offices, courts, bailiffs, insolvency practitioners, notaries, solicitors, and receivers.
We work with service providers to enable us to deliver our services. Where possible, we work exclusively with European providers. If this is certain cases, for example because no suitable service is available, we also use service providers based outside the European Union. Data storage and processing generally takes place in data centres within the European Union. Should your data, in exceptional cases, be processed outside the EU, EOS ensures that the provisions of Articles 44 et seq. of the GDPR are complied with.
Duration of storage
Personal data is processed until the purposes set out above have been fully achieved. This includes, amongst other things, the statutory retention obligations under, amongst others, the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
Rights of the data subject
Provided the legal requirements are met, you are entitled to the following rights under Articles 15 to 21 of the GDPR: the right of access, rectification, erasure, restriction of processing and data portability.
Furthermore, pursuant to Article 13(2)(b) of the GDPR and Article 14(2)(c) of the GDPR in conjunction with Article 21 of the GDPR, you have the right to object to processing based on Article 6(1)(f) of the GDPR.
Right to lodge a complaint with the supervisory authority
Under Article 77 of the GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you consider that the processing of your personal is not lawful. The supervisory authority responsible for our company is: Die Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestr. 2 – 4, 40213 Düsseldorf.
Below, we provide you with information regarding the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Data controller
EOS Immobilienworkout GmbH
Aktienstraße 53
45473 Mülheim an der Ruhr
Contact details of the Data Protection Officer
Data Protection Officer at EOS Immobilienworkout GmbH, Aktienstraße 53, 45473 Mülheim an der Ruhr, or at [email protected] . If you contact us by email, please state ‘EOS Immobilienworkout GmbH’ (as the data controller) in the subject line, along with the reason for your enquiry.
Purposes of processing and legal basis
Data processing is carried out for the purposes of contract fulfilment or the pursuit of legal claims. Your data is processed for the purpose of fulfilling a contract with the named creditor and for debt management in accordance with Article 6(1)(f) of the GDPR. This also includes quality assurance through technical system maintenance. Data processing is therefore necessary to safeguard our legitimate interests or those of a third party.
Where the purpose of processing is to fulfil statutory (retention) obligations, the legal basis is Article 6(1)(c) of the GDPR.
Categories of data and source of data
We process the following categories of data:
Master data, communication data, contract data, debt data and, where applicable, payment information. The data from the aforementioned categories has been provided to us by our client, i.e. the creditor of the debt, one of the recipients listed below or, where applicable, by you.
Recipients
As part of the debt collection process, we will transfer your data to the aforementioned creditor and, where applicable, to the following categories of recipients, provided this is necessary for the recovery of the debt: assignees, service providers, third-party debtors, courts, bailiffs, solicitors.
We work with service providers to enable us to deliver our services. Where possible, we work exclusively with European providers. If this is not possible in certain cases – for example, because no suitable service is available – we also use service providers based outside the European Union. Data storage and processing generally take place in data centres within the European Union. Should your data, in exceptional cases, be processed outside the EU, EOS ensures that the provisions of Articles 44 et seq. of the GDPR are complied with.
Duration of storage
Personal data is processed until the purposes set out above have been fully achieved. This also includes obligations to provide evidence and statutory retention obligations, inter alia, in accordance with the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
Once the purposes have been fully achieved, the data will be deleted
Rights of the data subject
Provided the legal requirements are met, you are entitled to the following rights under Articles 15 to 21 of the GDPR: the right of access, rectification, erasure, restriction of processing and data portability.
Furthermore, provided the legal requirements are met, you have the right to object to processing based on Article 6(1)(f) of the GDPR.
Right to lodge a complaint with the supervisory authority
Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority for your usual place of residence, your place of work or our registered office. The supervisory authority responsible for our company is: Die Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen, Kavalleriestr. 2 – 4, 40213 Düsseldorf.
All information requirements for applicants can be found here.