Information obligations
Below, we provide you with information regarding the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Data controller
EOS Field Services GmbH
Steindamm 71
20099 Hamburg
Contact details of the Data Protection Officer
Data Protection Officer at EOS Field Services GmbH, Steindamm 71, 20099 Hamburg, or at [email protected] . If you contact us by email, please state ‘EOS Field Services GmbH’ (as the data controller) in the subject line, along with the reason for your enquiry.
Purposes of processing and legal basis
We process data from business owners or employees of companies for the purposes of entering into a contract and fulfilling the contract in accordance with Article 6(1)(b) of the GDPR.
We process data relating to contact persons on the basis of our legitimate interests in processing for the purposes of direct marketing and for quality assurance through technical system maintenance in accordance with Article 6(1)(f) of the GDPR.
Furthermore, we process data on the basis of our legitimate interests in the establishment, exercise or defence of legal claims, as well as for internal administrative purposes and to ensure a consistent approach to customers and prospective clients within the group of companies in accordance with Article 6(1)(f) of the GDPR. We store this data for the duration of the statutory limitation periods or for as long as the relevant processing takes place.
Where we are legally obliged to do so, we process data in accordance with Article 6(1)(c) of the GDPR.
Categories of data and source of data
We process the following categories of data: master data, address data, communication data and contractual data. The data was provided to us by you or your organisation, or obtained from publicly available data sources.
Recipients
We only disclose data to other companies within the EOS Group, service providers (e.g. postal services, telecommunications) or data processors for the purposes of processing set out above. In certain cases, we may be legally obliged to disclose your data to public authorities, e.g. under tax legislation.
Wherever possible, we work exclusively with European providers. If this is not possible in certain cases, e.g. because there is no suitable service available, we also use service providers based outside the European Union. Data storage and processing generally take place in data centres within the European Union. In exceptional cases where your data is processed outside the EU, EOS ensures that the provisions of Articles 44 et seq. of the GDPR are complied with.
Duration of storage
Personal data is processed until the purposes set out above have been fully achieved. This also includes obligations to provide evidence and statutory retention obligations, inter alia, in accordance with the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
Rights of the data subject
Provided the legal requirements are met, you are entitled to the following rights under Articles 15 to 21 of the GDPR: the right of access, rectification, erasure, restriction of processing and data portability.
Furthermore, provided the legal requirements are met, you have the right to object to processing based on Article 6(1)(f) of the GDPR.
Right to lodge a complaint with the supervisory authority
Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority for your usual place of residence, your place of work or our registered office. The supervisory authority responsible for our company is: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Straße 22, 20459 Hamburg
Below, we provide you with information regarding the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Data controller
EOS Field Services GmbH
Steindamm 71
20099 Hamburg
Contact details of the Data Protection Officer
Data Protection Officer at EOS Field Services GmbH, Steindamm 71, 20099 Hamburg, or at [email protected] . If you contact us by email, please state ‘EOS Field Services GmbH’ (as the data controller) in the subject line, along with the reason for your enquiry.
Purposes of processing and legal basis
We process data from business owners or employees of companies for the purposes of entering into a contract and fulfilling the contract in accordance with Article 6(1)(b) of the GDPR.
In addition, we process data on the basis of our legitimate interests in order to establish, exercise or defend legal claims, for internal administrative purposes and to ensure a consistent approach within the group of companies, as well as for quality assurance through technical system maintenance in accordance with Article 6(1)(f) of the GDPR.
Where we are legally obliged to do so, we process data in accordance with Article 6(1)(c) of the GDPR.
Data categories and data sources
We process the following categories of data: master data, address data, communication data, contract data, and bank and payment transaction data. The data from the aforementioned categories was provided to us by you.
Recipients
We only disclose data to other companies within the EOS Group, service providers (e.g. postal services, telecommunications) or data processors for the purposes of processing set out above. In certain cases, we may be legally obliged to disclose your data to public authorities, e.g. under tax legislation.
Wherever possible, we work exclusively with European providers. If this is not possible in certain cases, e.g. because there is no suitable service available, we also use service providers based outside the European Union. Data storage and processing generally take place in data centres within the European Union. In exceptional cases where your data is processed outsi , the EU, EOS ensures that the provisions of Articles 44 et seq. of the GDPR are complied with.
Duration of storage
Personal data is processed until the purposes set out above have been fully achieved. This also includes obligations to provide evidence and statutory retention obligations, inter alia, in accordance with the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
Rights of the data subject
Provided the legal requirements are met, you are entitled to the following rights under Articles 15 to 22 of the GDPR: the right of access, rectification, erasure, restriction of processing and data portability.
Furthermore, provided the legal requirements are met, you have the right to object to processing based on Article 6(1)(f) of the GDPR.
Right to lodge a complaint with the supervisory authority
Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority for your usual place of residence, your place of work or our registered office. The supervisory authority responsible for our company is: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Straße 22, 20459 Hamburg
Below, we provide you with information regarding the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Data controller
EOS Field Services GmbH
Steindamm 71
20099 Hamburg
Contact details of the Data Protection Officer
Data Protection Officer at EOS Field Services GmbH, Steindamm 71, 20099 Hamburg, or at [email protected] . If you contact us by email, please ensure that you include ‘EOS Field Services GmbH’ (as the data controller) in the subject line, along with the reason for your enquiry.
Purposes of processing and legal basis
Data processing is carried out for the purposes of contract fulfilment or the pursuit of legal claims. The processing of your data is necessary, in accordance with Article 6(1)(b) of the GDPR, to fulfil a contract with our client due to the payment default caused by you. Data processing is also carried out for quality assurance purposes through technical system maintenance in accordance with Article 6(1)(f) of the GDPR. Insofar as the processing is carried out to fulfil statutory (retention) obligations, the legal basis is also Article 6(1)(c) of the GDPR.
Data categories and data sources
We process the following categories of data:
Master data, communication data, contract data, debt data and, where applicable, payment information. The data from the aforementioned categories was provided to us by our client. In individual cases, data may have been transferred by one of the recipients listed below or, where applicable, directly by you.
Recipients
As part of the processing, we will transfer your data to our client and, where applicable, to the following categories of recipients, provided this is necessary for the settlement of the claim: service providers, local registration offices, solicitors.
We work with service providers to enable us to deliver our services. Where possible, we work exclusively with European providers. If this is not possible in certain cases – for example, because no suitable service is available – we also use service providers based outside the European Union. Data storage and processing generally take place in data centres within the European Union. Should your data be processed outside the EU in exceptional cases, EOS ensures that the provisions of Articles 44 et seq. of the GDPR are complied with.
Duration of storage
Personal data is processed until the purposes set out above have been fully achieved. This also includes documentation and evidence requirements, as well as statutory retention obligations under, amongst others, the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG), as well as the General Data Protection Regulation.
Rights of the data subject
Provided the legal requirements are met, you are entitled to the following rights under Articles 15 to 21 of the GDPR: the right of access, rectification, erasure, restriction of processing and data portability.
Furthermore, provided the legal requirements are met, you have the right to object to processing based on Article 6(1)(f) of the GDPR.
Right to lodge a complaint with the supervisory authority
In accordance with Article 77 of the GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data is not lawful. The supervisory authority responsible for our company is: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Straße 22, 20459 Hamburg.
Below, we provide you with information regarding the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Data controller
EOS Field Services GmbH
Steindamm 71
20099 Hamburg
Contact details of the Data Protection Officer
Data Protection Officer at EOS Field Services GmbH, Steindamm 71, 20099 Hamburg, or at [email protected] . If you contact us by email, please state ‘EOS Field Services GmbH’ (as the data controller) in the subject line, along with the reason for your enquiry.
Purposes of processing and legal basis
Data processing is carried out for the purposes of contract fulfilment or the pursuit of legal claims. Your data is processed for the purpose of fulfilling a contract with the named creditor and for debt management, as well as for quality assurance through technical system maintenance in accordance with Article 6(1)(f) of the GDPR. Data processing is therefore necessary for the purposes of our legitimate interests or those of a third party.
Where the purpose of processing is to fulfil statutory (retention) obligations, the legal basis is Article 6(1)(c) of the GDPR.
Categories of data and source of data
We process the following categories of data:
Master data, communication data, contract data, debt data and, where applicable, payment information. The data from the aforementioned categories has been provided to us by our client, i.e. the creditor of the debt, one of the recipients listed below or, where applicable, by you.
Recipients
As part of the debt collection process, we will transfer your data to the aforementioned creditor and, where applicable, to the following categories of recipients, provided this is necessary for the recovery of the debt: assignees, service providers, third-party debtors, courts, bailiffs, solicitors.
We work with service providers to enable us to deliver our services. Where possible, we work exclusively with European providers. If this is not possible in certain cases – for example, because there is no suitable service available – we also use service providers based outside the European Union. Data storage and processing generally take place in data centres within the European Union. In exceptional cases where your data is processed outside the EU, EOS ensures that the provisions of Articles 44 et seq. of the GDPR are complied with.
Duration of storage
Personal data is processed until the purposes set out above have been fully achieved. This also includes obligations to provide evidence and statutory retention obligations, inter alia, in accordance with the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
Once the purposes have been fully achieved, the data will be deleted
Rights of the data subject
Provided the legal requirements are met, you are entitled to the following rights under Articles 15 to 21 of the GDPR: the right of access, rectification, erasure, restriction of processing and data portability.
Furthermore, provided the legal requirements are met, you have the right to object to processing based on Article 6(1)(f) of the GDPR.
Right to lodge a complaint with the supervisory authority
Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority for your usual place of residence, your place of work or our registered office. The supervisory authority responsible for our company is: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Straße 22, 20459 Hamburg.
All information requirements for applicants can be found here.