Information obligations EOS Deutscher Inkasso-Dienst GmbH
Below, we provide you with information about the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Identity of the Controller
EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg, Germany
Contact Details for the Data Protection Officer
Data Protection Officer for EOS Deutscher Inkasso-Dienst GmbH, Steindamm 71, 20099 Hamburg, Germany, or at [email protected]. When contacting us by email, please state “EOS Deutscher Inkasso-Dienst GmbH” (as controller for data processing) and the reason for your contact in the subject line.
Purposes of and Legal Basis for Processing
We process data from business owners or employees of companies for contract initiation and performance of the contract in accordance with Article 6(I)(b) of the GDPR.
We process data from contacts on the basis of our legitimate interests in processing for the purposes of direct advertising in accordance with Article 6(I)(f) of the GDPR.
Beyond that, we process data on the basis of our legitimate interests in asserting, exercising, or defending legal claims as well as for internal administrative purposes and uniform customer relationship management within the corporate group in accordance with Article (6)(I)(f) of the GDPR. We store these data within the scope of the statutory limitation periods or to the extent that and as long as corresponding processing takes place.
We process data to the extent that we are legally obligated to do so in accordance with Article 6(I)(c) of the GDPR.
Data Categories and Data Origin
We process the following categories of data: master data, address data, communication data, and contractual data. The data were transmitted to us by you or your company or taken from publicly accessible data sources.
Recipients
We only transfer your data to other companies within the EOS Group, service providers (e.g., postal services, telecommunications), or contracted data processors to fulfill the above-mentioned processing purposes. In certain cases, we may be legally obligated to transmit your data to authorities, e.g., within the framework of tax laws.
As far as possible, we cooperate solely with European providers. If this is not possible in specific cases, e.g., because of the lack of an appropriate offering, we also use service providers with headquarters outside the European Union. In principle, data are stored and processed in data centers within the European Union. If, in exceptional cases, your data are processed outside the EU, EOS ensures that the provisions of Articles 44 ff. of the GDPR are complied with.
Duration of Storage
Personal data are processed until the above-mentioned purposes have been achieved in full. These also include obligations to provide evidence and statutory retention obligations pursuant to the German Fiscal Code (AO), the German Commercial Code (HGB), and the German Value Added Tax Act (UstG), among other things.
Rights of the Data Subject
If the legal requirements are met, you have the following rights in accordance with Articles 15 to 21 of the GDPR: rights to access, rectification, erasure, restriction of processing, and data portability.
In addition, if the legal requirements are met, you have the right to object to processing based on Article 6(I)(f) of the GDPR.
Right to Lodge a Complaint With a Supervisory Authority
Pursuant to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority of your usual place of residence or workplace or our company’s headquarters for this purpose. The competent supervisory authority for our company is as follows: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit (The Hamburg Representative for Data Protection and Freedom of Information), Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany.
Below, we provide you with information about the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Identity of the Controller
EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg, Germany
Contact Details for the Data Protection Officer
Data Protection Officer for EOS Deutscher Inkasso-Dienst GmbH, Steindamm 71, 20099 Hamburg, Germany, or at [email protected]. When contacting us by email, please state “EOS Deutscher Inkasso-Dienst GmbH” (as controller for data processing) and the reason for your contact in the subject line.
Purposes of and Legal Basis for Processing
We process data from business owners or employees of companies for contract initiation and performance of the contract in accordance with Article 6(I)(b) of the GDPR.
Beyond that, we process data on the basis of our legitimate interests in asserting, exercising, or defending legal claims as well as for internal administrative purposes and uniform customer relationship management within the corporate group pursuant to Article (6)(I)(f) of the GDPR.
We process data to the extent that we are legally obligated to do so in accordance with Article 6(I)(c) of the GDPR.
Data Categories and Data Origin
We process the following categories of data: master data, address data, communication data, contractual data, and bank and payment transaction data. The data from the above-mentioned data categories were transmitted to us by you.
Recipients
We only transfer your data to other companies within the EOS Group, service providers (e.g., postal services, telecommunications), or contracted data processors to fulfill the above-mentioned processing purposes. In certain cases, we may be legally obligated to transmit your data to authorities, e.g., within the framework of tax laws.
As far as possible, we cooperate solely with European providers. If this is not possible in specific cases, e.g., because of the lack of an appropriate offering, we also use service providers with headquarters outside the European Union. In principle, data are stored and processed in data centers within the European Union. If, in exceptional cases, your data are processed outside the EU, EOS ensures that the provisions of Articles 44 ff. of the GDPR are complied with.
Duration of Storage
Personal data are processed until the above-mentioned purposes have been achieved in full. These also include obligations to provide evidence and statutory retention obligations pursuant to the German Fiscal Code (AO), the German Commercial Code (HGB), and the German Value Added Tax Act (UstG), among other things.
Rights of the Data Subject
If the legal requirements are met, you have the following rights in accordance with Articles 15 to 22 of the GDPR: rights to access, rectification, erasure, restriction of processing, and data portability.
In addition, if the legal requirements are met, you have the right to object to processing based on Article 6(I)(f) of the GDPR.
Right to Lodge a Complaint With a Supervisory Authority
Pursuant to Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a rule, you may contact the supervisory authority of your usual place of residence or workplace or our company’s headquarters for this purpose. The competent supervisory authority for our company is as follows: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit (The Hamburg Representative for Data Protection and Freedom of Information), Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany.
Information for the obligated party
Below we inform you about the processing of your data in accordance with Art. 13 and 14 GDPR.
Responsible for data processing
EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg
Germany
[email protected]
Contact details of the data protection officer
Data Protection Officer at EOS Deutscher Inkasso-Dienst GmbH, Steindamm 71, 20099 Hamburg, Germany or [email protected].
Processing purposes
Data processing is carried out for the purpose of receivables management in the context of contract processing and legal prosecution. This also includes the optimised data-based management of debt collection measures and the recording of conversations for quality assurance purposes, as well as the fulfilment of statutory retention obligations.
Legal basis
The processing of your data is necessary pursuant to Art. 6 para. 1 lit. b GDPR for the fulfilment of a contract with our client or with the creditor, including the resulting payment obligation. In addition, data processing pursuant to Art. 6 para. 1 lit. f GDPR is necessary to safeguard our legitimate interests or those of the client/creditor as a third party. The legitimate interests exist in connection with the claim against you.
Any call recordings are made based on consent in accordance with Art. 6 para. 1 lit. a GDPR.
Insofar as the processing is carried out to fulfil legal (retention and rectification) obligations, the legal basis is also Art. 6 para. 1 lit. c GDPR.
Data categories and data origin
We process the following categories of data: master data, communication data, contract data, receivables data, if applicable payment information and if applicable call recordings.
The data from the aforementioned data categories were transmitted to us by our client, i.e. the creditor of the claim, one of the recipients named below or, if applicable, by you.
Receiver
As part of the debt collection procedure, we will transfer your data to our client and, if necessary, to the following categories of recipients if this is necessary to collect the debt: assignees, credit agencies, service providers, third-party debtors, residents' registration offices, courts, bailiffs, lawyers.
We work together with service providers to be able to provide our services. As far as possible, we work exclusively with European providers. If this is not possible in certain cases, e.g. because there is no corresponding offer, we also use service providers based outside the European Union. Data storage and processing generally takes place in data centres within the European Union. If, in exceptional cases, your data is processed outside the EU, EOS ensures that the provisions of Art. 44 et seq. GDPR are complied with.
Duration of storage
Personal data will be processed until the above-mentioned purposes have been fully achieved. This also includes the statutory retention obligations in accordance with the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
In the case of call recordings, they will be deleted after a maximum of 30 days.
Rights of the data subject
If the legal requirements are met, you have the following rights under Art. 15 to 21 GDPR: right of access, rectification, erasure, restriction of processing and data portability.
You also have the right to object to processing based on Art. 6 para. 1 lit. f GDPR in accordance with Art. 13 para. 2 lit. b GDPR and Art. 14 para. 2 lit. c GDPR in conjunction with Art. 21 GDPR. If your data is processed based on Art. 6 para. 1 lit. a GDPR, you have the right to withdraw your consent in accordance with Art. 7 para. 3 GDPR.
Right to lodge a complaint with the supervisory authority
In accordance with Art. 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data is being processed unlawfully. The supervisory authority responsible for our company is: The Hamburg Commissioner for Data Protection and Freedom of Information, Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany.
(last updated in 25.07.2025)
Information for third parties
Information pursuant to Articles 13 and 14 of the EU General Data Protection Regulation (GDPR)
Below we inform you about the processing of your data in accordance with Art. 13 and 14 GDPR.
Responsible for data processing
EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg
[email protected]
Contact details of the data protection officer
Data Protection Officer at EOS Deutscher Inkasso-Dienst GmbH, Steindamm 71, 20099 Hamburg, Germany or [email protected].
Processing purposes
Data processing is carried out for the purpose of receivables management in the context of contract processing or legal prosecution. This also includes the fulfilment of statutory retention obligations.
Legal basis
The data processing is necessary pursuant to Art. 6 para. 1 lit. f GDPR to protect our legitimate interests or those of the client/creditor as a third party.
Insofar as the processing is carried out to fulfil legal (retention) obligations, the legal basis is also Art. 6 para. 1 lit. c GDPR.
Data categories and data origin
We process the following categories of data: master data, communication data, contract data, receivables data and, if applicable, payment information.
The data from the aforementioned data categories were transmitted to us by our client, i.e. the creditor of the claim, one of the recipients named below or, if applicable, by you.
Receiver
As part of the debt collection procedure, we will transfer your data to our client and, if necessary, to the following categories of recipients if this is necessary to collect the debt: assignees, service providers, third-party debtors, courts, bailiffs, lawyers.
We work together with service providers to be able to provide our services. As far as possible, we work exclusively with European providers. If this is not possible in certain cases, e.g. because there is no corresponding offer, we also use service providers based outside the European Union. Data storage and processing generally takes place in data centres within the European Union. If, in exceptional cases, your data is processed outside the EU, EOS ensures that the provisions of Art. 44 et seq. GDPR are complied with.
Duration of storage
Personal data will be processed until the above-mentioned purposes have been fully achieved. This also includes the statutory retention obligations in accordance with the German Fiscal Code (AO), the German Commercial Code (HGB) and the German Value Added Tax Act (UstG).
Rights of the data subject
If the legal requirements are met, you have the following rights under Art. 15 to 21 GDPR: right of access, rectification, erasure, restriction of processing and data portability.
You also have the right to object to processing based on Art. 6 para. 1 lit. f GDPR in accordance with Art. 13 para. 2 lit. b GDPR and Art. 14 para. 2 lit. c GDPR in conjunction with Art. 21 GDPR.
Right to lodge a complaint with the supervisory authority
In accordance with Art. 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that your personal data is being processed unlawfully. The supervisory authority responsible for our company is: The Hamburg Commissioner for Data Protection and Freedom of Information, Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany.
(last updated in 08.11.2024)
Below, we provide you with information about the processing of your data in accordance with Articles 13 and 14 of the GDPR.
Identity of the Controller
EOS Deutscher Inkasso-Dienst GmbH
Steindamm 71
20099 Hamburg
Contact Details for the Data Protection Officer
Data Protection Officer for EOS Deutscher Inkasso-Dienst GmbH, Steindamm 71, 20099 Hamburg or at [email protected] When contacting us by email, please state “EOS Deutscher Inkasso-Dienst GmbH” (as controller for data processing) and the reason for your contact in the subject line.
Processing purposes and legal basis
We process data from applicants that we collect as part of the application process pursuant to Art. 88 of the GDPR in conjunction with Section 26 of the Federal Data Protection Act (BDSG) to check whether they are suitable for a position and to carry out the application process. As part of the application process, we may use supporting diagnostic tools in which we collect further data from the applicant.
Beyond the above, we process data on the basis of our legitimate interests in asserting, exercising, or defending legal claims as well as for internal administrative purposes and centralized recruitment within the corporate group pursuant to Article (6)(I)(f) of the GDPR.
Data categories and data origin
We process the following categories of data: master data, address data, personal data, communication data, contract data, banking and payment transaction data. The data from the above-mentioned data categories were transmitted to us by you.
Recipients
We only transfer your data to other companies within the EOS Group, service providers (e.g., postal services, telecommunications), or contracted data processors to fulfill the above-mentioned processing purposes.
As far as possible, we cooperate solely with European providers. If this is not possible in specific cases, e.g., because of the lack of an appropriate offering, we also use service providers with headquarters outside the European Union. Generally, data are stored and processed in data centers within the European Union. If, in exceptional cases, your data are processed outside the EU, EOS ensures that the provisions of Articles 44 ff. of the GDPR are complied with.
Duration of storage
Data of applicants will be anonymized after 6 months in case of rejection.
If you have been accepted for a position as part of the application process, the data will be transferred from the applicant data system to our HR information system.
Rights of the data subject
You are entitled to the following rights according to Art. 15 to 22 of the GDPR if the legal requirements are met: rights to access, rectification, erasure, restriction of processing, and data portability.
In addition, if the legal requirements are met, you have the right to object to processing based on Article 6(I)(f) of the GDPR.
Right of complaint to the supervisory authority
In accordance with Art. 77 of the GDPR, you have the right to complain to a supervisory authority. As a rule, you may contact the supervisory authority of your usual place of residence or workplace or our company’s headquarters for this purpose. The competent supervisory authority for our company is as follows: Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit (The Hamburg Representative for Data Protection and Freedom of Information), Ludwig-Erhard-Straße 22, 20459 Hamburg, Germany
(As of May 2022)