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Call centre

Putting head and heart into calls

Welcome to EOS Serviceline, the specialist for telephone-based receivables management within the EOS Group. We clarify your outstanding receivables over the telephone and work with debtors to come to appropriate settlements. To this end we employ around 300 people in Berlin-Wilmersdorf, Berlin-Lichtenberg and Potsdam. What makes us so special? Despite our size, we have a family feel. We like working together, cultivate an open culture of discussion and treat our customers and one another with respect. The people at EOS Serviceline put head and heart into their work, along with consistency and sympathy. We engage with our business partners on an equal footing and build trust. Here our intuition is as much in demand as our focus on results. Do you like speaking on the phone? Do people find you likeable thanks to your pleasant voice and positive attitude? And are you seeking a secure role in a modern environment with individual development possibilities? Then our team is looking forward to meeting you. Cou can directly search for a job here.

"Working at EOS feels like being part of one big family. "

Ms Wolf

A special environment to work in

With us you can expect a friendly team that looks forward to meeting new colleagues and likes to support them when they join. We want you to have time alongside your work for leisure activities and your family. That's why we place great emphasis on scheduled work hours and we plan your shifts within the five-day week four weeks in advance. Are you seeking long-term employment and a secure job? Then you've come to the right place with us. Whether you are a lateral entrant or already an agent, account manager or administrator - our team of trainers will get you ready for your tasks within the first few weeks. After all, the quality of our work is very important to us, and we put it to the test regularly and get ourselves certified by the TÜV inspection organisation on a regularly basis in accordance with DIN EN ISO 9001. 

Virtual tour of our office in Berlin Wilmersdorf

You are keen to know what kind of environment you will work in? You would like to see how your future workplace might look like? Then go ahead and start the virtual tour through our office in Berlin Wilmersdorf. You will see that we are working in an appealing environment, equipped with modern workplaces and technology. Click through our 360° gallery and get an impression. You might get to meet one or another colleague in person after starting your new job with us.

You'll fit right in with us

  • if you enjoy and are good at communicating, bring empathy to a call and are strong-willed in resolving matters.
  • if fairness, empathy and flexibility define the way you work with colleagues, customers and debtors.
  • if you're friendly and pleasant on the telephone and are able to quickly build trust.
  • for you, listening precisely means grasping individual situations and offering appropriate solutions.

How to develop further with us

  • with us, you start with a qualified induction. We shape your development steps with regular training and individual coaching sessions.
  • at EOS Serviceline you can expect good opportunities for promotion, including as a lateral entrant.

Do you have any questions or would you like to know where to find your dream job with EOS? Find out here what makes your joining EOS so special and why we are a strong partner for your goals. 

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